Customer Support Specialist (Contract to Hire)

About RentSpree

RentSpree is the nation's leading home rental software. Our award-winning product suite simplifies the entire rental journey—from applications and screening to payments and lease management. Our mission is to bring transparency, efficiency, and trust to agents, landlords, and renters alike.

With over 3 million users, partnerships with 300+ leading real estate companies and MLS platforms, and nine years of consistent growth, RentSpree is at the forefront of proptech innovation. Our award-winning solutions deliver automation and real-time insights that make renting faster, easier, and more secure for our customers.

RentSpree is a proud Forbes' Best Startup Employer and we were also ranked one of BuiltIn Seattle’s Best Places to Work. As one of the fastest-growing property tech startups in the U.S., we’re looking for talented problem-solvers to contribute meaningful impact as we scale.

Customer Support Specialist - US Remote (PST)

This is a full-time, contract-to-hire position with the opportunity to evolve into a permanent position. The contract will be for a minimum of six months.

RentSpree is currently seeking a Customer Support Specialist to join our team and deliver world-class customer support. In this role, you will provide vital assistance and guidance to agents, landlords, and renters, ensuring their rental journey is smooth and successful. We are seeking a candidate with strong communication skills, particularly in phone support, who thrives in a fast-paced, dynamic environment while driving growth through OKRs and project-based initiatives.

What You'll Do

• Provide Tier 2 support to users via phone and email by troubleshooting and resolving complex system-related issues, guiding users through challenges with proactive solutions, and exceptional customer service
• Work on projects aligned with OKRs (Objectives and Key Results), focusing on continuous improvement and growth initiatives for both the company and your role
• Participate in quality testing scenarios, consistently offering feedback to improve the user experience
• Lead efforts to improve support processes, providing insights and recommendations to the team while maintaining exceptional communication with customers and stakeholders
• Apply data-driven problem-solving and deep technical expertise in RentSpree’s platform to troubleshoot independently, optimize system functionality, and drive cross-team initiatives aligned with business objectives

Skills You Bring (Required)

• 2+ years of experience in tier 2 customer support (emphasis in phone support)
• Excellent written and verbal communication skills
• Experience triaging issues with users and providing solutions; Remain professional in high-pressure situations
• Familiar with PC and Mac operating systems and mobile devices
• Ability to set priorities, problem-solve, multitask, and work independently
• M-F Business Hours, weekend availability when needed
• Fluency in Spanish

Skills You Bring (Desired)

• Bachelor’s degree
• Experience using CRM systems (HubSpot, Salesforce, or Zendesk) to track support tickets and user interactions
• Familiarity with OKRs and experience contributing to growth-oriented projects or initiatives
• Experience in product testing and providing feedback on software updates & releases
• Knowledge of Jira for project management

Qualities You Practice

These encompass our guiding principles and startup culture competencies:

• Take full ownership and accountability: Take work from idea to execution, with pride, urgency, and a “do what it takes” mentality.
• Collaborate with clarity, candor, and respect: Communicate openly, offer and receive feedback well, and build trust through transparency.
• Strive for excellence while staying humble: Hold a high bar, embrace feedback, and continuously look to improve.
• Bring a versatile, proactive mindset: Adapt to