Lead Wealth Advisor

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Lead Wealth Advisor handles escalated customer situations, monitors calls for quality, reviews recommendations in a supervisory capacity, and answers associate inquiries regarding systems and industry knowledge. They are also responsible for ensuring that each element of the Wealth Advisory Team environment is customer focused, regulatory compliant and embodies the Empower culture, vision, value and operating principles. 

What you will do:

• Develop and share systems and tactical expertise to ensure that advisors can properly handle all tasks associated with their role.

• Creatively consider escalated and/or complex customer situations and work with management to implement solutions.
• Monitor associate phone calls and recommendations for exceptional quality.
• Develop and deliver training and up-skill resources for sales associates.
• Coach, mentor, and cross train new employees as prescribed by Sales Managers.
• Address questions or concerns in relation to customer accounts in accordance with FINRA / SEC guidelines.
• Principal review recommendations and sales to ensure fiduciary duty.

What you will bring:

• FINRA Series 7, 24, 63 and 65 (or 66) required

• FINRA fingerprinting required
• Bachelor's degree or an equivalent combination of education and professional work experience.

What will set you apart:

• 2+ years of relatable industry experience and leadership.

• In-depth understanding of retail investment vehicles and qualified retirement plans.
• Excellent written, verbal, and presentation skills.
• Proficient knowledge of Windows, Microsoft Office Software (Word, Excel, PowerPoint, Excel, etc.) and various file manipulation skills on a PC.
• Advocate for customer success in all processes, with proficient communication skills to align, management, associates, and customers. 
• A passion for leadership and ability to work through challenging situations.
• Desire to quickly learn and implement new financial tools, computer systems, and conversation expectations.
• Actively facilitates and reinforces a customer-focused culture; employs critical thinking and problem solving while taking a new perspective on existing solutions to promote customer loyalty.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusi