Director, Small Business Product Lead

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Director, Small Business Product Lead, Visa Commercial Solutions is responsible for delivering compelling solutions to solve the cash flow and working capital needs of Small Businesses and that deliver meaningful value for our customers and partners. This role requires a strong sense of ownership, vision, curiosity, critical thinking, creative problem solving, breadth of knowledge and thought leadership.

The talent to lead by example, enable and inspire and collaborate effectively in a matrixed environment while delivering on a strong, aligned US and Canada Small Business Market approach is critical to succeeding in this role. 

In addition to product strategy and product management experience, this role requires a solid understanding of product development, B2B payments (Issuing and Acceptance), products and platforms used by smaller companies to manage their business needs (e.g. accounting packages, payroll solutions)  small business banking (e.g. checking accounts, loan products) and payment needs (e.g. credit, debit, prepaid, digital solutions, etc.).
 

Essential Responsibilities

• Drives Visa Commercial Solutions North America Small Business B2B strategy and growth

• Defines, develops, launches, owns, maintains, and refines Small Business B2B solutions

• Understands the needs of Small Businesses in the US and Canada through market research, gap analysis, competitive analysis, etc

• Translates market needs into business requirements, user stories, personas, set plays, solution design, market messaging and other deliverables as needed

• Lead, manage, collaborate with other product owners on operational aspects of core products including Operating Regulations and Pricing (credit, debit, prepaid)

• Collaborates with platform owners on prioritization of roadmap items for the North America Market

• Closely aligns with Account Executives to develop and execute client facing product discussions

• Envisions new features, functions or offerings based on Visa (or market) innovation

• Drives growth based on new ways to solve business problems for Small Businesses

• Authors, Identifies and executes on activities for thought leadership deliverables including white papers and case studies.

• Advocates and evangelizes Visa B2B Small Business market needs and solutions internally through large and small meetings at all levels of the organization and externally through live and virtual speaking engagements (as needed)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Deep understanding of payment systems (card networks, ACH, RTP, digital wallets)
• Proven experience in launching new solutions and solving business problems for Small Businesses
• Proven experience in all aspects of product lifecycle management and the ability to scale from strategic to tactical and business to technical
• Experience with network, issuer, processor or accounting software partners
• Strong analytical skills with experience conducting market research, building pro-forma financial models, developing hypotheses based on unstructured data, validate the hypoth