Privacy Hub Delivery Manager

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The Privacy Hub Delivery Manager is responsible for overseeing the delivery of services and projects, ensuring high quality, on-time, and within budget (hours for non-subscription based contracts) to client satisfaction. The role involves strategic planning, stakeholder management, resource allocation, and direct supervision of project execution. The Privacy Hub Delivery Manager will make decisions on resource allocation, project tools and methodologies, and handling of project issues within their respective delivery pods as set by senior management while financial and contractual decision-making authority will be delegated to senior management.

Key Objectives of the Role:

• Project Delivery: Ensure all projects are delivered on time, within scope, and budget (hours if not subscription contract).
• Stakeholder Satisfaction: Achieve high satisfaction levels from stakeholders, including clients, team members, and upper management.
• Team Efficiency: Enhance the productivity and efficiency of the project teams.
• Continuous Improvement: Foster an environment of continuous improvement through feedback and adaptive processes.

You Will

• Project Management:
  • Oversee the planning, execution, and closing of projects.
  • Ensure project goals are met in areas including customer satisfaction, quality, and team performance.
  • especially with large complex projects when delivery is across different pods. 
• Stakeholder Communication: 
  • Identify contributors (as applicable) and maintain clear status updates, 
  • Serve as a key point of contact for all internal communications involving project activities.
  • Ensure all internal stakeholders are informed of project progress and decisions on a regular basis through meetings, updates, and strategic reports.
  • Will be expected to be client facing in a limited capacity as requested by CX Lead
• Resource Management:
  • Allocate appropriate resources and ensure their availability.
  • Manage and resolve any resource conflicts while keeping internal stakeholders informed of the change.
• Risk and Issue Management:
  • Identify project risks and potential issues, developing mitigation and resolution strategies.
• Performance Monitoring:
  • Track project performance while ensuring Monday.com and Timecamp data is accurate and reliable. 
  • Report and escalate to management as needed.
• Quality Assurance:
  • Ensure quality assurance policies and procedures are followed.
  • Oversee the quality of outputs and final products.
• Reporting Requirements
  • Provide daily updates to Pod leaders & weekly progress reports to CX Leads and other internal stakeholders
  • Provide a monthly summary report and a comprehensive quarterly review of all projects worked by the Pod.

What you will bring to the table: 

• Prior experience leading the scoping and delivery of technology services engagements, including comprehensive project and engagement management.
• Proven ability to drive project-based work, managing tasks, schedules, deliverables, budgets, and project risks.
• Experience collaborating with customer success teams, product, Data scientist in a dynamic and fast-growing environment.
• Demonstrated competence in scope and expectation management with customers.
• Established ability in managing technical personnel and fostering a productive environment for the project team.
• Demonstrated flexibility and effectiveness in both leadership and team member roles in dynamic environments.

Bonus points if:

• Past experience & good knowledge of regulations and standards related to Data Privacy (eg HI