Event Sales Assistant Manager

Job DetailsJob Location: Omaha Zoo - Omaha, NE 68107Position Type: Full TimeJob Title: Event Sales Assistant Manager
FLSA Status: Non-exempt
Classification: Full-time
Hours: Schedule may vary depending on event needs (evenings, weekends, and holiday availability required)
Pay Rate: Pay range starts at $22.53/hour

Summary:

The Event Sales Assistant Manager owns the day-to-day operational execution of the event sales function, ensuring a strong, organized, and revenue-focused pipeline from initial inquiry through client handoff. As a key extension of the Event Sales and Experience Manager, this role executes established sales strategy while driving momentum, efficiency, and service quality in support of revenue goals, pricing strategy, and upsell opportunities across the events portfolio.

This position directly leads the Event Sales team and oversees daily workflows, client communications, and sales processes to ensure timely responses, accurate proposals, and disciplined sales execution. Working in close partnership with the Event Experience Assistant Manager, the Event Sales Assistant Manager ensures event details are clearly documented, strategically positioned, and seamlessly transitioned from sales into operational execution, preserving both the client vision and revenue intent.

By proactively managing priorities, pipeline performance, and sales execution, this role keeps the sales function running smoothly and consistently.

Duties and Responsibilities (include but not limited to):

Sales Execution and Pipeline Ownership


In coordination with the Event Sales and Experience Manager, supports the development and execution of sales strategies related to new event client acquisition and event bookings, including outbound lead generation, inbound inquiry follow-up, and early-stage relationship building.
Oversee the day-to-day execution of event sales activity for private events, and supports consistent event planning alongside internal events, ensuring inquiries are routed, assigned, and handled promptly, professionally, and consistently in accordance with standard operating procedures.
Own visibility into and oversight of the event sales pipeline, ensuring leads, follow-ups, booking conversions, and key milestones are accurately tracked, reported, and flowing correctly.
Ensure accurate and consistent reporting of sales activity, open opportunities, and pending revenue, maintaining clear oversight of pipeline health and execution.
Configure and manage lead workflows, including assigning inquiries to Event Sales Coordinators and ensuring balanced workloads and timely follow-through.
Oversee the preparation and quality of proposals, contracts, and event documentation, ensuring alignment with established pricing, packaging, sales strategy, and operational capabilities.
Participate directly in sales execution as needed to support team capacity and momentum, including supporting high-profile, complex, or VIP clients as needed.
Provides oversight to Sales Coordinators to ensure event-related invoicing and payment collection processes are completed accurately and on time, escalating issues as needed to support sales and revenue goals.
Ensure consistent adherence to all sales processes, communication guidelines, and internal procedures, reinforcing standards and accountability across the sales team.


Client Experience and Sales-to-Experience Handoff


Responsible for the accuracy and quality of the sales-to-operations handoff, ensuring event details are clearly documented and communicated.
Partner closely with the Event Experience Assistant Manager to align expectations, timelines, and client priorities.
Ensure Sales Coordinators prepare and present accurate and specific event details in BEO and planning meetings, ensuring the client vision is championed and operational continuity from sales to event delivery.
Support high-touch or VIP clients as needed to ensure confidence, clarity and satisfaction throughout the planning process.
Track guest sentiment, feedback trends, and prepare reports for departmental visibility; partner with Events leaders to recommend improvements to sales practices, cross-departmental collaboration, and standard operating procedures that strengthen the end-to-end guest experience.


Team Leadership and Sales Operations


Directly lead and support Event Sales Coordinators providing daily guidance, prioritization, and accountability.
Manage workloads, response times, and deadlines to uphold service standards and team efficiency.
Participate in recruitment, interviewing, onboarding, training, and coaching of sales team members in partnership with the Event Sales and Experience Manager.
Reinforce expectations for professional conduct and communications.
Act as the primary resource for sales process questions, troubleshooting, and execution support.
Confidently handle escalated client concerns in accordance with establis