Customer Education and Digital Specialist

This role is based out of our NYC office 4X a week

About Conductor: 

The rise of generative AI is fundamentally changing how people search for information and discover brands online. Conductor is the only end-to-end, AI-first platform that enables enterprises to create high-performing, valuable content at scale and ensure their brand is found everywhere customers are looking - from Google to generative AI engines like ChatGPT. Recognized by Forrester as a Leader and #1 rated by customers on G2 and TrustRadius, we are committed to building a workplace where our people can grow and make a positive impact.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

About the Role:

Are you a creative problem-solver with a passion for helping people? We're looking for a Customer Education & Digital Specialist with 2-5 years of experience to join our team. This is a crucial supporting role where you'll collaborate closely with our Manager of Customer Education and Sr. Customer Digital Lifecycle Manager to create and deliver high-impact content that guides our customers at every stage of their journey.

This is the perfect role for a tech-forward individual who thrives in a dynamic, collaborative environment and wants to make a tangible impact on customer success.

What You’ll Do:

• Content Creation & Support: Work with the Manager of Customer Education to develop and maintain a wide range of educational materials, including articles, guides, and video tutorials. You will play a key role in ensuring our content is accurate, engaging, and easy for new users to understand.
• Lifecycle Messaging & Collaboration: Assist the Sr. Customer Digital Lifecycle Manager in crafting multi-channel messages for customer onboarding and retention campaigns. Your creative writing skills will be essential for building a seamless and effective communication flow.
• Customer-Focused Efforts: You'll be a voice for our customers, helping to identify their needs and supporting efforts to improve their experience. Your work will directly impact our users' success and satisfaction.
• Technical & Creative Execution: Be ready to pick up new software quickly, from generative AI to content creation tools to marketing automation platforms. Video creation and editing skills are a big plus.
• Team Contribution: Act as a versatile and flexible team member, ready to jump in and support various projects as needed. You’ll be a "Swiss Army knife" for our team, contributing to a wide diversity of interests and initiatives.
• Maintain up to date subject matter expertise on our products to translate into content and education 

Who You Are:

• Have at least 2 years of experience in a role such as Customer Education Specialist, Customer Marketing, or Digital Success, preferably at a tech or SaaS company.
• Strong writer and communicator with a knack for crafting clear, concise, and impactful messaging.
• Proactive and collaborative team player who enjoys working with managers to execute a shared vision.
• Data-driven decision maker.
• Passionate about understanding and solving user needs.
• Skilled time manager, comfortable juggling multiple projects and priorities.
• Comfortable working in a fast-paced environment with a positive, can-do attitude.
• Demonstrated learning agility in adopting new technologies.
• Able to work out of our New York City office Monday through Thursday, with Fridays remote.

Bonus Points For:

• Video creation experience (personal or professional).
• German language fluency (both written and spoken).

--------------------------------------------------------------------------------------------------------------------

Compensation: Conductor maintains competitive, performance-based compensation programs. 

The NYC base salary range for this role is currently $70,000 -$90,000 per year. Placement within that range will be dependent on experience.

Conductor offers the following attractive benefits including: 100% covered employee medical plan, dental & vision plans, 401(k) with employer contribution, an unlimited vacation policy, 10 sick days, short-term disability, long-term disability, generous paid parental leave, employee assist