Service Area Coordinator - Progression

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">Power up a career with us.<span style="font-family:"Calibri",sans-serif"> Our people are our greatest investments. 

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, <span style="font-family:"Calibri",sans-serif">Tampa Electric<span style="font-family:"Calibri",sans-serif"> is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.  

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. 

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">Tampa Electric<span style="font-family:"Calibri",sans-serif"> is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations. 

 

 

This position can be hired at two different levels:

JOB LEVEL 1:  SERVICE AREA COORDINATOR

JOB LEVEL 2:  SERVICE AREA COORDINATOR SENIOR

 

POSITION CONCEPT 

The Service Area Coordinator will provide administrative technical, office and coordination support for Distribution Design work management.  Perform activities involving engineering specifications, meter installation, work order/geographical information systems, data and reporting, dispatching tickets, billing set-up and records retention.  During storm restoration the SAC is responsible for maintaining the ARCOS system related to the Damage Assessment unit, as well as being the meal coordinator for their respective service area.

 

Advancement to a higher level within the progression is based on value added to the Company through increased duties, responsibilities, and accomplishments.  Advancement is not automatic, i.e. not based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

 

JOB LEVEL 1:  SERVICE AREA COORDINATOR
The entry-level Coordinator works under general supervision and receives guidance from Supervisor/more experienced staff. Processes projects of moderate complexity and follows established policies and procedures.

 

PRIMARY DUTIES AND RESPONSIBILITIES 
Due to the variations in work/jobs at each service area, there may be some slight differences in time allocated to performing each D&R.
1.    Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and include in the appropriate packages. Work orders may include but are not limited to new service, upgrades, lighting, line clearance, customer complaints, scheduled outages, voltage concerns and line maintenance. (25%)
2.    In the work order management system (WorkPro), routinely determines and enters layout information as appropriate for TEC’s service entrance (front, rear, left, right, etc.) for underground residential distribution (URD) services and meters.  Using TEC’s geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting str