Senior Associate Director, Donor Relations, Reporting

Department

ARD Donor Relations

About the Department

Alumni Relations and Development (ARD) engages alumni (~220k), current students, parents, and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute.

The Alumni Relations and Development Donor Relations team manages and promotes best practices in donor stewardship to enhance relationships with and increase the engagement of the University's alumni, donors, and friends.

Job Summary

The role develops and implements programs with senior leadership and colleagues to lead a comprehensive University-wide donor relations program that enriches the relationship between donors and the University. Plans, organizes, and leads the donor program to recognize, steward, and cultivate individuals in meaningful ways and at different giving levels.

Responsibilities

• Oversees reporting program with leadership and other colleagues to engage, steward, and create universal, meaningful experiences for donors across the University at all giving levels.
• Manage stewardship and engagement reporting for the central units.
• Builds and maintains strong relationships with colleagues within ARD and across the University. Closely partners on stewardship projects to convey donor impact.
• Contributes to team meetings and presentations on stewardship best practices.
• Becomes proficient in the University’s relationship database (Phoenix) by maintaining thorough and timely records and utilizing the data to efficiently produce large-scale stewardship reports and communications.
• Develops and manages communication strategies for donor and volunteer stewardship and engagement reporting through an online platform and in print forms.
• Serves as representative and voice of donor, participating in events and experiences that are donor-centric, strategic, advance overall fundraising goals, and are consistent and coordinated across the University.
• Educates and trains colleagues on policies and best practices through a variety of communication tools and vehicles including written information, meetings, presentations, and staff training.
• Seeks opportunities for professional development that will enhance job performance, including attending webinars, seminars, building networks within the University and with colleagues at peer institutions.
• Guides the creation of University-wide standards on appropriate ways to recognize and steward donors. Uses deep understanding in donor programs to develop policies and quality control guidelines for donor relations programs.
• Has deep understanding within the areas of recognition, stewardship, acknowledgement, and proposal writing. Sets activity goals and develops the annual operating budget for donor related programs.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s or advanced degree.

Experience:

• Minimum five years of professional experience in nonprofit management, development, alumni relations, marketing, public relations, sales or similar professional work.
• Minimum one year leading a project team or managing staff.
• Minimum one year experience developing and monitoring budgets.
• Background with data analysis and communicating complex topics to non-technical people.
• Managing and leading cross-team projects.
• Background with donor reporting software and systems.

Technical Skills or Knowledge:

• Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Phoenix (the University's Donor Relationship Management System), Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access.
• Knowledge of stewardship and engagement reporting.
• Comfort working with and analyzing data and spreadsheets.

Preferred Competencies

• Outstanding interpersonal and communications skills characterized by the ability to