Bilingual (Spanish) Regional Communication Consultant

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Remote

Job Description

This is a remote/home based role, which must have someone physically located within the New York City/New Jersey areas or the Boston area.

Key Accountabilities:

On-site enrollment/education services 80%

• Working with intermediaries to schedule and conduct effect enrollment/education meetings (in both English and Spanish (if applicable) that communicate retirement plan and investment concepts as appropriate to meet the employee/participant and plan sponsor needs
• Respond to questions/concerns regarding John Hancock investments, products and the use of 401(k) retirement savings programs
• Assist plan sponsors and intermediaries who wish to conduct on-site enrollment meetings to ensure that John Hancock is appropriately represented and that enrollment tools are used effectively
• Work closely with intermediaries and plan sponsors to grow assets under management through effective employee education and enrollment initiatives
• Coordinate the delivery of materials (as determine vital) for use in on-site enrollment/education meetings

Participation in virtual enrollment/education meeting delivery 20%

• Facilitate and deliver remote presentations including group enrollment/education meetings and the ordering of materials as required
• Support delivery of website demonstrations for internal and external partners

Job Requirements:

• College degree (or equivalent work experience in education or the pension and/or defined contribution sector)
• Two to three years of similar experience within related role and industry
• Life insurance and variable license as determined for territory coverage
• NASD Series 6 and 63 within 6 months of hire
• Industry designations such as APA, APR ChFC etc. a plus
• Spanish bilingual language skills are required

Competencies:
 

Company and product knowledge

• Good understanding of qualified retirement plan participant education needs
• Thorough understanding of John Hancock’s relationship with intermediary partners
• Strong understanding of investment and market principles
• Strong ability to prioritize tasks, excellent time management and organization skills
• Ability to work both independently and collaboratively in a team environment
   

Presentation skills

• Strong verbal communication skills
• Excellent presentation skills; able to demonstrate professional poise and confidence
• In-depth knowledge of presentation preparation
• Strong ability to effectively communicate complex information to differing levels of audience sophistication
• Ability to effectively use multi-media tools and techniques

Influencing outcomes

• Strong negotiation, interviewing and listening skills

• Ability to effectively manage difficult conversations
• Strong relationship-building skills
• Ability to exercise resiliency

Problem solving skills

• Excellent customer service skills and responsiveness
• Resourcefulness; ability to adjust plans with short notice

Working Conditions:

• Work from home position
• Extensive travel within assigned territories, and cross time zones

What can we offer you?

• A competitive salary and benefits package
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a bus