Facilities Manager - Retail Construction

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 133 offices in 49 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Turner & Townsend are seeking a seasoned Facilities Manager to work with one of our key technology clients in New York City. The Facilities Manager will ensure that our portfolio of stores consistently represents our brand through the most efficient use of resources with an emphasis on safety and security. Exhibit great teamwork with a specific focus on the “peer relationships,” “organizational agility,” and “building effective teams” competencies. Foster innovation with a specific focus on the “creativity” and “action oriented” competencies.

 Lead, guide and train your store teams to ensure that a successful daily walk through of all stores in your market is performed and all new issues are tracked and documented in the Preservation Work Order Management tracking system. 

Responsibilities:

• Perform routinely scheduled, structured site visits to each of the assigned store locations to identify and document all store experience issues in close communication and partnership with store, market, and global retail support leadership.
• Participate and / or coordinate a quarterly store visit with Market / Store Leadership and other key Global Retail Support partners to ensure that you are looking at the store’s operation from a holistic standpoint with a focus on safety and security.
• Prepare a monthly / quarterly review of the stores to give a detailed view on the store assets, Service Provider performance, partnerships with Store and Market Leadership, updates on all major incidents and a comprehensive business review that reflects financial and operational performance.
• On an annual basis, prepare in partnership with your market leaders and director a detailed view of your stores to be shared during fleet review outlining what projects need to be executed in order to inform the refresh and remodel strategy.
• On an annual basis, prepare a comprehensive budget for all assets in all stores in your market to ensure that all preventative maintenance programs are funded.
• Ensure that all routine and non-routine work is executed per approved quality, milestone, financial, and environmental requirements.
• Oversee the execution of all routine and non-routine work in close communication and partnership with store, market, and global retail support leadership.
• Actively monitor Service Channel ticketing system looking for most problematic stores.
• Develop communication and strategy for improving store’s facilities by providing or facilitating on-site analysis, coordinating appropriate Preservation resources to address issues, or providing appropriate systems training to stores.
• Work across Real Estate & Development to identify key partners to help resolve issues, identify trends, implement solutions and ensure appropriate prioritization.
• Identify and communicate best practices to the RE&D and Preservation leadership team by communicating detailed technical analysis and root cause reports.
• Develop Preservation agenda for market leader meetings - communicate project updates and address Preservation topics.
• Follow-up with Market and Store Leaders on additional training needs and provide feedback on in-store teams supporting Preservation.
• Develop a training and communication strategy for Retail resources that will support Preservation.
• Lead the in-store Preservation Operations Lead role in given market assisting with selection, training and support.
• Participate at the Schematic Design stage for all new stores to ensure that Preservation concerns are expressed and communicated in a timely manner to all internal partners.
• Perform routinely scheduled, structured site visits to each of the assigned new store development locations to identify and document all unique