SR. RADIO TECHNICIAN

Job Summary: Working under the general supervision of the service manager, this position involves system design, troubleshooting, programming, and installations of 2-way and wireless communications systems. The primary responsibilities include optimizing, maintaining, and repairing complex radio systems and 911 communications centers for customers. This role does not have any supervisory responsibilities.

Responsibilities:

• Install and provide technical support for VHF/UHF and 800/900 MHz analog and digital systems, including mobile and portable subscriber equipment.
• Maintain communications console equipment, diagnose, and repair public address systems, emergency vehicle siren, and lighting systems.
• Install, maintain, and repair base systems, repeaters, remote controls, multiplexers, antenna systems, microwave systems, battery backup systems, and solar power systems.
• Willingness to work after normal business hours when necessary.
• Assist with training of Apprentices and Journeyman Technicians when necessary.
• Perform other duties as assigned.

Essential Functions:

• Provide positive and efficient customer support by diagnosing, troubleshooting, discussing, and resolving wireless communication equipment questions and problems. This can be done in person, over the phone, via email, or at the company's shop location.
• Conduct diagnostic and analytical tests to diagnose and repair various wireless communication equipment such as dispatch consoles, paging infrastructure, trunked radio systems, and mobile installations.
• Analyze and interpret diagnostic test results to effectively repair and program radios and wireless equipment.
• Collaborate with customers, vendors, and shop management to determine deadlines, urgency, timelines, and schedules for completing repairs, maintenance, and programming, ensuring that the customer's needs are met.
• Prepare quotes and bids for customer projects.
• Act as the shop's safety coordinator, working closely with the safety representative from the company's headquarters to implement safety training and protocols.
• Perform wireless communications system programming according to industry practices and vendor criteria.
• Install radio and wireless mobile and base communications systems following industry practices and vendor criteria.
• Report any accidents, maintenance needs, or repairs to management when using company vehicles, while adhering to safe driving procedures as outlined in safe driver training.
• Maintain availability to work Monday through Friday from 8 a.m. to 5 p.m. Due to the nature of supporting public safety and first responder customers, technicians may be required to be on call, including overtime, with minimal notice.
• Be willing to travel, which may include local daily travel or overnight stays.

Other Essential Functions:

• Maintain cleanliness and perform basic maintenance of company vehicles.
• Complete time sheets, job tickets, and data entry accurately.
• Retrieve parts from the warehouse for repairs and maintenance.
• Lift boxes, tools, computers, service monitors, and other shop equipment as necessary.

Education and/or Experience:

• Three to five years of experience in 2-way radio and wireless communication systems theory.