MSUCP - Ambulatory Service Manager I - Clements Ferry Medical Pavilion

Job Description Summary

The Manager of Ambulatory Services is responsible for overseeing the day to day clinic operations within MUSC Health Clements Ferry Medical Pavilion Medical Office Assistants and the MUSC Health Clements Ferry Medical Pavilion Primary Care Clinic (Family Medicine and General Pediatrics).  In collaboration with ICCE Department leaders and other leaders, the Manager ensures effective operations and proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed. The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of a quality patient care experience.  In addition to being responsible for daily clinical operations, the Manager is also responsible for clinical outcomes, fiscal stewardship, staff growth/retention, process improvement, metrics reporting and development and quality of patient care.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC005462 UMA AMB MULT Clements Ferry MOB

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Job Description

Skills/Qualities/Knowledge

• Extensive knowledge of the unit's patient population, health care trends, community and regional resources and service availability to these populations. 
• An ability to establish working relationships with diverse groups and individual, medical staff and other health care disciplines. 
• Demonstrated ability to work and communicate effectively with physicians, patients and staff; talent for motivating teams and individuals to accomplish goals
• Strong problem-solving, analytical skills and interpersonal skills
• Experience in leading teams, coaching/motivating staff, knowledge of financial systems and analysis, computer systems, and applications.
• Effective verbal and written communication skills and strong decision making and organizational skills are essential.
• Proficiency in Microsoft Office with emphasis on Excel and pivot tables and experience with practice management software preferred.
• Experience with development and review of Profit & Loss statements, and the budgetary process preferred.
• Proven track record in customer satisfaction and employee satisfaction.

• Skilled at taking teams to the next level through effective leadership, empowerment, and management.
• Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public. 
• Skilled in analyzing situations accurately and taking effective action.
• Strong interpersonal skills.

• Skilled in organizing work, prioritizing, and achieving goals and objectives. 

• Knowledge of EHR.
• Participate in patient care as needed

Additional Job Description

Education and Work Experience (Clinical or Non-Clinical Track)

Clinical (MUHA): Bachelor of Nursing (BSN) degree; Master of Nursing (MSN) or Doctor of Nursing Practice (DNP) in lieu of BSN.  If BSN only, a Master's degree in a related field or DNP completion expected within 4 years of hire date required.  Certification in specialty area preferred or completion within one year of eligibility strongly encouraged. Minimum of two years of prior clinical work experience required. 

Clinical (MUSC-P/MHP): Bachelor of Nursing (BSN) degree; Master of Nursing (MSN) or Doctor of Nursing Practice (DNP) in lieu of BSN. Minimum of two years of prior clinical work experience required.

Non-Clinical: Bachelor’s degree in Business Management or relevant field required. Minimum of two years of prior healthcare work experience required.

Required Licensure, Certifications, Registrations: Clinical Track: Licensed as a Registered Nurse in the state of South Carolina, or compact state. Current Basic Life Support (BLS) required, either a certification from an American Heart Association (AHA) BLS for Healthcare Providers (or AHA recognized equivalent) or an American Red Cross CPR/AED for Professional Rescuer and Healthcare Provider. Non-Clinical Track: N/A

Physical Requirements: Continuous requirements are to perform job functions while standing, walking, and sitting.  Ability to bend at the waist, kneel, c