Sr Patient Access Associate - Full Time

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Sr Patient Access Associate - Full Time

Details:

• Full-Time, 40 hr/wk

• Monday - Friday: 9:30 AM - 6:00 PM

• Primary Location: Durham Outpatient Center | Nebraska Medicine Omaha, NE

• Expected to float to other locations on campus as needed

• ***Mandatory Full-Time Training for the first 3 weeks: Mon - Fri, 7:00 AM - 3:30 PM***

  • Training begins on your first day and is required for all new hires. It is non-negotiable and must be completed before moving into your regular schedule. Please only apply if you can fully commit to three consecutive weeks of full-time, daytime training when your start date is scheduled.

Position Overview – Key Responsibilities

• In-Person Role
  • Face-to-face and bedside patient contact required
  • Cross-training and floating to other desks re required

• Customer Service & Communication
  • Serve as the first impression of the organization
  • Strong customer service skills required
  • Escorting and wayfinding for patients

• Registration & Patient Intake
  • Obtain patient demographic and insurance information
  • Enter data into the electronic health record (EHR)
  • Pre-register patients over the phone
  • Collect point-of-service payments
  • Obtain required regulatory forms

• Area-Specific Duties
  • Check in clinic and outpatient appointments
  • Admit surgical and inpatients
  • Register and arrive patients in the Emergency Department

• Performance Expectations
  • Work in a fast-paced, high-volume environment
  • Meet productivity and quality metrics (e.g., work queues)

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Patient Access Associate

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications: Sr Patient Access Associate

• Minimum of two years customer service experience required.

• High school education or equivalent required.

• Ability to work in a proactive self-directed manner required.

• Multi-tasking and problem solving abilities required.

• Strong written and verbal communication skills required.

• Strong communication and organizational skills with aptitude for detail-oriented work required.

• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.

• Ability to type 35 wpm with 95% accuracy rating required.

•Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later). Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred