QUALITY ASSURANCE SPECIALIST

Job Requisition ID: 42952 
Closing Date/Time: 12/03/2024
Agency: Department of Children and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Health and Human Services 
Bilingual Option: None 
Salary: Anticipated Starting Salary: $7,966/month (step 1b); Full Range $7,966 - $11,759
Job Type: Salaried
Category: Full Time 
County: DuPage
Number of Vacancies: 1
Plan/BU: RC063

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  42952 

 

Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Quality Assurance (QA) Specialist. Under administrative direction, this position will support the implementation of DCFS’ Continuous Quality Improvement (CQI) processes and activities, both regionally and elsewhere in the state as needed, and for all service lines. This position will provide QA/CQI technical assistance, consultation, and support to Regional Administrators and other regional staff. This position will be responsible for routinely evaluating both DCFS and Community-Based Partners (CBP) practice and outcomes through various data reports, dashboards, and warehouses. The position will be responsible for providing user-friendly data reports to regional DCFS and CBP leadership through established and new CQI teams in order for data-based decision-making to occur. With the provision of these data at CQI teams on a regular basis, this position will be responsible for guiding regional DCFS and CBP staff through DCFS’ established cycle of improvement (PDSA, or Plan-Do-Study-Act) in order to move the needle on performance toward achievement of child and family outcomes. This position provides a great opportunity for someone who is passionate about children and interested in providing leadership in the pursuit of quality assurance and continuous quality improvement in the services we provide. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Job Responsibilities

• Serves as Quality Assurance Specialist, managing the statewide Quality Assurance system for assigned divisions and/or geographic areas
• Provides professional technical assistance, consultation, and support to the Regional Administrator and other regional staff representing child welfare services to prepare and present reports on quality assurance activities, quality improvement activities, and other issues to the regional and/or local CQI teams or any equivalent meeting structures where continuous quality improvement efforts are discussed and monitored
• Serves as lead facilitator and central depository of all information and data related to performance within the region as identified and provided by a variety of divisions and units, including, but not limited to Agency Performance Monitoring and Execution, Administrative Case Review, Office of Financial Managem