Full-time 1st Shift Specialist, Community Health Care - H&W Non-Store Operations

Position Summary...

What you'll do...

We are hiring a Full-time 1st Shift Specialist Community Healthcare working Monday through Friday from 9am-6pm for our Health & Wellness facility in Orlando, FL. This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

• Provides health resources and programs to customers by meeting customers and conducting needs assessments; assisting customers with the development of health management plans and goals; connecting customers with community resources (for example, senior centers, homeless shelters, food pantries); helping customers complete applications for benefits (for example, insurance, SNAP food benefits); assisting customers with the organization of personal matters (for example, financial and health records, appointment scheduling, prescriptions refills); and utilizing electronic databases to document and maintain records of customer encounters and interactions.

• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

• Working with customers to meet their health goals by contacting customers in person, by phone, or in writing to ensure they have completed required or recommended actions; conducting customer interviews and providing coaching to identify and troubleshoot barriers and connect to additional resources as needed; providing feedback to health service providers to improve service accessibility or acceptability; working with state and federal public health programs to improve resources, services, and programs.

• Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

• Collaborates with the community health worker team; creates and maintains a repository of community resources by using Microsoft Office (for creation), SharePoint (for housing/organizing), and Zoom teleconferencing, using other technology platforms for communication when appropriate; coordinates and supports community events in the Walmart Health Center and in the local community; performing data entry utilizing a computer and various software.

• Increases customer awareness and utilization of resources, services, and programs by conducting outreach for medical personnel or health organizations to implement community health programs; expanding knowledge and understanding of community health resources, services, and programs; working with other community healthcare workers to create a directory of community resources; conducting group presentations and health screenings within the Walmart Health Center and com