Inside Sales and Customer Service Representative

<div class="content-intro"><p>Ready to build a high-energy career where every day is different? Join our<strong>&nbsp;Field Sales &amp; Service Team</strong>&nbsp;and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on&nbsp;<strong>integrity, accountability, and investing in people</strong>.</p></div><div class="pcty-row-flex pcty-margin-compact-all pcty-compact-margin-all css-0"> <div class="pcty-col css-a3cc3r"> <div class="" data-automation-id="job-description"> <p><strong>Shack Shine, a Southwind Company</strong><strong><br></strong><strong>Location:</strong> Mission, KS (In-Office)<br><strong>Compensation:</strong> $55,000–$65,000 Total Compensation (Hourly + Commission)</p> <h2><strong>About Shack Shine</strong></h2> <p>Shack Shine, a Southwind company, is redefining the home services industry. We don't just clean homes, we provide a premium home detailing experience that helps homeowners take pride in their biggest investment.</p> <p>Serving the Kansas City Metro, we specialize in professional window cleaning, gutter maintenance, power washing, driveway cleaning, and premium Christmas light installations. As one of the fastest-growing home service brands in the region, we're committed to delivering exceptional customer experiences while creating outstanding career opportunities for our team.</p> <h2><strong>About the Role</strong></h2> <p>Are you someone who enjoys connecting with people, uncovering their needs, and helping them find the right solution? As an inside sales and customer service representative, you'll be the first point of contact for homeowners interested in Shack Shine's services.</p> <p>This is an inside sales and customer experience role where you'll convert inbound leads into booked appointments, educate customers on our services, and build lasting relationships that drive business growth. If you're motivated by helping customers while earning performance-based incentives, we'd love to meet you.</p> <h2><strong>What You'll Do</strong></h2> <ul> <li>Answer inbound calls and online inquiries with professionalism and enthusiasm.</li> <li>Build rapport with homeowners and identify their service needs.</li> <li>Recommend the right services and confidently communicate pricing and value.</li> <li>Convert qualified leads into scheduled appointments.</li> <li>Follow up with prospective customers to answer questions and close opportunities.</li> <li>Confirm job details, scheduling, and customer expe