National Human Resources Manager

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. 

Job Description

This Position is Contingent Upon Award of the Contract. 

Under the direction of the National Program Director and in collaboration with the Office of the Chief Medical Officer (OCMO) of U.S. Customs and Border Protection (CBP), the National Human Resources Manager develops, implement, and evaluate the human resource management policies and procedures of the medical services contract in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody.  

The National Human Resource Manager is directly responsible for the administrative human resources functions that impact medical services and collaborates with the management team in overall planning and execution of program directives. The National Human Resources Manager is a full-time position which requires extensive knowledge of Human Resources administration, human resources, labor relations, collective bargaining, civil service laws, training & development. diversity & inclusion, benefits, compensation, rules, procedures, and principles/techniques for medical providers and medical support staff to operate in U.S. Customs and Border Protection (CBP) secured facilities. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. 

MISSION  

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed.

Duties and Responsibilities

• Directs and manages human resources functions not limited to and including recruitment and selection, compensation and classification, employee relations, employee benefits, safety, performance evaluations, records maintenance, workers compensation, leaves of absence and special assignments.  
• Establishes and implements policies and procedures to ensure the Governments medical support needs are fully met in accordance with the Statement of Work (SOW).  
• Ensures compliance with the Fair Labor Standards Act, Americans with Disabilities Act, Family Medical Leave Act, Veterans Preference, and other applicable federal and state laws.  
• Performs investigations into internal complaints regarding harassment and/or discrimination.  
• Monitors all personnel actions; reviews, accepts and maintains documentation of performance evaluations.  
• Manages the organization’s training programs for its employees, as required and in accordance with the SOW, in order to fulfil all contract requirements with the Government.  
• If required, serves on the contract organization’s team for collective bargaining and administers collective bargaining agreements.  
• Coordinates with the contract organization’s National Security and Background Investigations Manager to ensur