Patient Service Representative

Position Summary:

The Patient Services Representative is responsible for greeting and responding to the needs of incoming clients and ongoing clients and  families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other administrative operations.

Essential Functions:

• Coordinate communication with parents/guardians, clinical and administrative staff
• Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail and emails, scheduling initial and continuing appointments ,following up on leads and service lists for scheduling to ensure maximum occupancy
• Facilitate the check-in process including a warm greeting to the patient and their parents/guardians, collect necessary at the time of service fees including but not limited to copay, self pay, patient payments
• Collaborate with all departments to assist families with concerns including invoicing, authorizations, documentation and timely follow through to ensure resolution
• Collect all time-of-service fees due at the scheduled appointment time; including but not limited to copay, self-pay, patient payments, issue receipts, and complete necessary weekly deposit form for cash and check tracking
• Maintain accurate and current clinician schedules for ongoing appointments as dictated by the clinician template and protocols
• Distribute and post newsletters, brochures, and other printed materials to share information with clients and families 
• Ensure completion and accuracy of the intake processes including the collection of demographic information and necessary documents, insurance benefit verification, retrieval of appropriate paperwork
• Take inventory and track necessary clinic supplies for ordering
• Responsible for front desk and waiting room tidiness

Required Education, Experience and Credentials:

• High school diploma or equivalent
• One year of front desk administration experience in a medical office/healthcare setting

Knowledge, Skills and Abilities:

• Foundational understanding of healthcare operations and  basic health insurance  terminology
• Excellent interpersonal and communication skills
• Able to work effectively with all levels of the organization and in a diverse work group
• Proactive and independent with the ability to take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Comfortable with technology, with the ability to learn multiple systems and software
• Proficient with Google Workplace or Microsoft Office
• Must maintain discretion and client confidentiality

Personal Attributes:

• Interpersonal skills
• Process Oriented
• Accuracy
• Accountability 
• Integrity
• Problem Solving
• Initiative

Work Environment and Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer