Sr. Manager, Human Resources (Retail/Field)
PetcoAbout the role
Want to help pets live their best lives?
We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.
- Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
- Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.
- Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
About Petco:
We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
Position Summary
The Senior Manager, HR Services will play an essential role in managing an evolving HR Services function, defining HR Services practices, managing HR Services compliance requirements, and improving process efficiency with a data-driven and customer centric approach. This role will partner closely with the HR COEs and HR Operations teams in managing initiatives from the planning and design phases through implementation and change management all while accounting for immediate and long-term impact to the partner experience and business productivity.
Key Responsibilities
Develop and implement HR shared services processes that encompass the partner (employee) lifecycle and are efficient, scalable, and legally compliant
Manage the HR Services team to ensure accurate and timely processing of partner (employee) requests
Provide effective vendor management to ensure compliance with contractual terms and agreed deliverables as well as proactive identification of enhancement opportunities to meet evolving business needs
Design and implement HR Services SLAs, related policies, and training materials for end users
Produce and communicate regular metrics to stakeholders and utilize HR Analytics to develop solutions that address pain points and process gaps
Oversee HR Compliance, i.e. I-9s, timely-terms, data retention and other areas as assigned
Drive collaborative solutioning with HR COE leadership teams to research and implement new HR shared services with seamless workflow integration
Conduct annual review of SOPs and ensure all materials are updated and accessible
Serve as knowledge expert for the HR Services team on special projects and key HR/business initiatives
Research, resolve and communicate appropriate action for complex non-routine HR Services issues
Minimum Requirements
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