Director Customer Strategy - Open to Remote

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Director, Customer Strategy team provide subject matter expertise & leadership in support of entire National Accounts On/Off Premise Customer Sales Teams and will assist in identifying opportunities, making recommendations and building out tools, data sets, reporting and capabilities/training, that support overall NRS objectives and deliver category and customer growth. In addition, the Director will assume a Leadership role, managing a small team of Customer Strategy Managers, and/or by leading higher-level initiatives at the assigned account. Key Focus areas to support NRS initiatives Data Management.

Primary Responsibilities

• Execute the migration of new processes to the production environment
• Ensure timely communication of project status to leadership & stakeholders
• Looks for ways to create/improve efficiencies & opportunities for NRS and SGWS through technology
• Coding is a requirement to support and continue to innovate our solutions
• Contribute to team problem solving through findings and insights from analysis
• Develop hands-on knowledge and experience with advanced analytic approaches and concepts within management disciplines and help facilitate data integration
• Stay informed of analytic best practices across the industry
• Explore Artificial Intelligence & Machine Learning techniques to add efficiencies and elevate end products
• Responsible for training & development of direct reports
• Responsible for Tier II National Accounts assortment best deliverables
• Contribute to the continued pursuit of innovations; providing ideation to Sr. Director
• Create & deliver presentations via customer facing interactions; striving to build rapport with assigned customers
• Server management & systems administration of Mix servers; including but limited to access privileges, server health, maintenance, optimization, updates, backups, etc.
• Management the deployment process including timelines for all cross-functional teams involved
• Perform the maintenance and administration of development environment, data warehouse, etc.
• Perform other duties as assigned and contribute to the success of the Customer Development / Space Intelligence, Customer Strategy Team and overall National Accounts department at Southern Glazer’s Wine & Spirits

Minimum Qualifications

• Bachelor s Degree in Business Administration, Business Information Systems, Computer Science or related required
• Certification in Category Management preferred
• Minimum 10+ yrs Category Management experience within CPG sector. BevAlc experience preferred.
• Experience with category management principles, syndicated data, shopper/consumer insights and space management principles and software.
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Demonstrated experience leading and managing a team required.
• Travel 35% - 60% required.

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for