Fraud Operations Agent

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.     As a buyer fraud agents, you will be responsible for helping ensure that StubHub/Viagogo is a safe marketplace for users. You will identify and review risky accounts in order to identify and stop unauthorized purchases before they happen. You should be a data driven person able to piece together diverse pieces of information to make a risk assessment and take action when needed to keep our customers safe.     About The Team StubHub's Transaction Operations team is an organization comprised of multiple teams that are responsible for everything that happens from the moment you try to purchase a ticket to when you go to the event. Our teams help ensure that buyers can transact safely on our platform, that they receive their tickets successfully once they click ‘buy’ and are able to go enjoy their event.   This full-time position may require weekend, holiday, daytime, and/or evening hours.   Hybrid environment: This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.   Shift Schedule: Once you have successfully completed the 4 week training, you will be assigned the following scheduled:

• 11:30 AM – 8:00 PM, 5 days a week, including weekend days and holidays

What You'll Do:

• Responsible for identifying risky accounts based on a set criterion and help formulate changes when needed to ensure this criteria is always up to date. 
• Analyze account information, activity and behavior, history, and trends to take appropriate action on both individual accounts as well as a broader selection of accounts which may match a certain known, identified fraud trend.  
• Proactively communicate, target, and pursue identified fraud trends to mitigate the risk to our customers and to the business. 
• Communicate logically, clearly, and effectively, both within the fraud team, as well as with other teams in the organization as needed to carry out your responsibilities ensure the integrity of our marketplace. 
• Protect the integrity of our brand. 

What You've Done:

• Fraud experience in financial fraud, compliance, banking, KYC, or other related field. 
• You're a proactive team player who knows how to prioritize work and is willing to get things done 
• You have skills to recognize patterns and an eye for detail, but also an ability to see the big picture and how the details fit together 
• You’re flexible to work in shifts that include evenings, weekends, and public holidays 
• A propensity for carrying out investigations and analysis to arrive at a conclusion.  
• You are not afraid of reaching high targets and KPIs 
• Some fraud, risk and/or online payment experience preferred, but not required 
• Ability to work under pressure and deliver results in a time sensitive environment. 
• Second language knowledge is a plus 

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for c