Technology Support Specialist

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Who We’re Looking For: 


Bethesda Systems is seeking a Technology Support Specialist who connects easily with clients over the phone and serves as a critical hub of organization and communication for our internal support team. This role requires a courteous, organized, and professional individual who is passionate about delivering exceptional client experiences in the smart home technology space. 


What You’ll Do: 

• Serve as the first point of contact for homeowners seeking assistance with their smart home systems 
• Answer, screen, and route incoming support requests based on client support eligibility 
• Perform basic troubleshooting using remote support tools 
• Escalate complex issues to the internal support team or log them for follow-up 
• Accurately document all support interactions in our ticketing system 
• Guide non-member clients through available support options and recommend appropriate services 
• Apply best practices for delivering high-quality support in the smart home sector 
• Assist the internal team in maintaining response times and meeting critical service procedures 
• Provide general administrative support for service-related tasks 

What You Bring to the Table: 

• A naturally friendly and professional demeanor 
• Excellent verbal and written communication skills in English 
• Strong customer service skills with the ability to empathize and build rapport 
• Quick problem-solving and sound decision-making abilities 
• High attention to detail and strong organizational skills 
• Self-motivated and comfortable working independently in a remote setting 
• Flexibility to work varied shifts, including weekdays and weekends (7:30 a.m. – 11:00 p.m. EST) 
• Access to a PC or laptop with at least 4 GB RAM, a 2 GHz dual-core processor, webcam, and speakers 
• Reliable internet connection and a quiet, distraction-free workspace 

Preferred but Not Required: 

• Familiarity with CRM tools (e.g., HubSpot), communication tools (Slack, Office 365), and soft phone systems 
• Experience with smart home technology 

Compensation: 

• $12 USD per hour / 40 hours per week
• Payment will be processed according to the terms of your contract agreement 
• Training will be provided 

This is a remote position.

Compensation: $12.00 per hour

Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more.

According to CEDIA,  the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers,  a Smart Home Integration opportunity is for you!

 

Benefits of working in Smart Home Integration

Opportunity for Growth

If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!

Gain In-Demand Skills 

As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.