Medical Office Manager

Department: Clinic Ops

Employment Type: Full Time

Location: 509 W Tidwell Suite 200, Houston, TX 77091

Reporting To: Anna Vesel

Compensation: $64,000 - $74,000 / year

Description

We are looking for an organized and adaptable Office Manager to oversee office operations. This role requires a proactive individual with strong organizational, communication, and multitasking skills. You will play a key role in maintaining office efficiency, supporting cross-functional teams, and ensuring the smooth execution of various initiatives.    Our Values:  

• Put Patients First 
• Empower Entrepreneurial Provider and Care Teams 
• Operate with Integrity & Excellence 
• Be Innovative 
• Work As One Team 

What You'll Do

• Directly manage the operations and performance of the outpatient medical clinic, including but not limited to daily operations, revenue cycle, provider schedules and productivity, claims, and budget 
• Develop and lead a cross-functional team of medical assistants, patient concierges, medical records specialists, and others to deliver best-in-class care experiences for our patients and community, ensuring the team is achieving expected performance, and coaching/mentoring individuals as needed 
• Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction, clinical and non-clinical staff satisfaction, clinic productivity, profitability, HCC performance, and STAR performance 
• Identify root causes of operational deficiencies and help implement the best tools, processes, and trainings to correct deficiencies and control costs, working with Site Administrators and other leaders to carry such learnings throughout the organization 
• Build relationships within the community and support growth and marketing initiatives 
• Monitor the impact to each site of actual and projected growth in membership, utilization, etc 
• Collaborate with the Medical Director, Site Administrator, and central leadership team to improve provider satisfaction 
• Address and resolve provider-related issues 
• Report on progress, operational issues, and potential areas of future concern 
• Exude professional demeanor at all times and enforce the same with site teams 
• Ensure compliance with all applicable regulations and policies; respond appropriately and expeditiously to any emergencies or urgent issues as they arise 

Qualifications

• 3 years of relevant healthcare experience, including at least 2 years of management experience 
• Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is common 
• Skilled operator who takes data-driven, process-oriented approach towards continuous improvement of clinic operations 
• Exceptional organizational skills and ability to manage multiple tasks with tight deadlines 
• Bilingual Spanish (exemption possible based on experience) 
• Strong attention to detail and problem-solving skills 
• Customer service-oriented with a focus on providing a positive experience for both internal and external stakeholders 

Environmental Job Requirements and Working Conditions

• This position is in office. The office is located at 509 W Tidwell Suite 200, Houston, TX 77091. 
• The target pay range for this role is between $64,000 - $74,000 annually. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors. 

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.   Additional Information:  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.