Patient Access Rep. "As Needed" 11:00pm-7:30am

Description

Needing bilingual staff who can assist our Spanish and Polish speaking patients in the Emergency Dept. The Patient Access Representative is responsible for a variety of duties necessary to register and pre-register patients, ensure eligibility, verify insurance, issue Advanced Beneficiary Notices and order ancillary testing. The duties performed will illustrate what is best for the patients as well as the development of an awareness and cooperation reflecting the interrelationship of departments in caring, comforting and healing the sick and injured.

Position available: Flexible hours needed for weekends and an occasional weekday Night shift. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Register and Pre-Register patients while maintaining productivity, accuracy, and quality standards.
2. Explain the registration process to patients, anticipates and answers patients ‘questions.
3. Ensures that accurate and complete data is entered.
4. Ensure that financial protocols and requirements are met during various points in the revenue cycle.
5. Completes the notification of admission for ER admissions.
6. Performs POS collections as required by the individual insurance plan.
7. Seeks assistance from financial counselors when needed to maintain patient flow.
8. Schedules single and recurring outpatient ancillary and clinic appointments.
9. Maintains and updates provider schedules.
10. Screens referrals and physician orders to make sure they meet medical necessity for the individual provider.
11. Schedule out to ensure ample time to obtain authorizations. Give patient any preps for tests being scheduled.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and/or Experience

• High School diploma or G.E.D required.
• Previous registration or related experience.
• A basic understanding of medical terminology.
• Bilingual ability (Spanish/English) or (Polish/English).
• Customer service oriented and detail focused.

Community First Medical Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.