Hearing Officer I

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of the Chief Administrative Officer (“CAO”) works to modernize City government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the City’s administrative functions and enabling resident-facing departments to evaluate, plan and continually improve their service delivery.

The following departments and functions report to the CAO: Human Resources and Talent, Office of Innovation and Technology, Procurement, Fleet, Public Property, Records, Office of Administrative Review, Bureau of Administrative Adjudication, Open Data and Digital Transformation, Contracting and Performance Management.

The Office of Administrative Review- addresses in-person and online ticket disputes for red light camera and speed camera enforcement and code violations.

Job Description

Conducting Photo Enforced Red Light, Speed Camera, and Code Violation hearings.

1. 1. Handling in-person hearings and rendering decisions
   2. Administratively reviewing hearings based on documentation submitted.
   3. Reviewing documents for approval of late fee waivers and other administrative issues
   4. Handling customer service issues in regards to red-light, speed camera and code violations.
   5. Performing such other tasks as may be, from time to time as required by the Office of Administrative Review- Tax Review Board- such as answering the phones, fielding questions, and in- take for customer service.

Essential Functions

The successful candidate will be able to evaluate documents and testimony to, within applicable law, render decisions and communicate the decision to the party making the appeal.

Competencies, Knowledge, Skills and Abilities

• All hearings require the use of the ticket data bases for research of imaged documents, photographs, the transactional history, the citation itself and the entry of the Hearing Officer’s decision to uphold, reduce or dismiss any charges.
• Ability to quickly obtain information from a relational data base; have good personal computer and keyboard skills.
• Ability to familiarize, understand and retain knowledge of certain regulations and rules regarding administrative hearings subjects such as the red-light camera and speed camera enforcement codes, and code violations.
• Ability to note decisions in a clear, concise language which are obtained as part of public record.

Work-Life

Working hours are generally 37.5 hours per week. Our team is currently hybrid with both virtual and in-office days, however the position can opt to come in the office each day if desired

Qualifications

Applicants must have:

• A high school diploma; Bachelor’s Degree a plus.
• Excellent customer service and communication skills.
• Ability to work and make sound decisions in a stressful and very fast paced environment.

Additional Information

TO APPLY: Interested candidates must submit a resume.

Salary Range: $50,000 

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available