Associate Director, Customer Analytics

Associate Director, Customer Analytics

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

Reporting to Director of Customer Analytics, this role is a leader to support the strategy definition and decision making for the Customer Development organization in KC’s North American consumer business. The Associate Director of Customer Analytics will partner with leaders in some of the largest Customer teams to evaluate performance drivers, define acceleration strategies, and support the execution of customer specific plans. Additionally, the Associate Director will manage a team of 1 or 2 analysts and contribute to building analytics acumen across Customer Development teams.

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Job responsibilities include:

• Provides strategic leadership in the development and execution of customer analytics to define and refine Customer Strategies

• Collaborates closely with Customer teams and their cross-functional partners to perform analysis, build analytical capabilities, and enable effective decision-making, including:

  • Long-term trend analysis

  • Support of leadership engagements

  • Analysis of business performance

  • Competitive Intelligence analyses

  • JBP preparation

  • Ad-hoc P&L, ROIs, & DPSM analytics

• Guide end-to-end analysis for assigned Customers and make adjustments to existing strategies based upon new learning and changes in the competitive environment

  • Own thought leadership for business problem definition, project scoping, analytical approach and work-planning

  • Direct and directly execute data analysis for delivery of strategic projects including financial modeling and insight analysis on large, complex data sets

• Interpret results from multiple project components and translate these finding into clear and compelling recommendations and solutions

• Add personal insight, galvanize discussion and debate across the organization on key strategic issues, generating ideas and creative frameworks, and use a combination of facts, judgment, and personal impact to build credibility and influence outcomes

• 25-50% travel will be required

You will be maintaining equipment associated with the production, packaging and distribution of Kimberly-Clark products through preventative, predictive and corrective maintenance work. This role is part of Kimberly-Clark’s investment in creating new jobs and expanding its capabilities to produce that are essential to millions of lives around the world, and right here. It starts with YOU.

To succeed in this role, you will need the following qualifications:

• MBA from top-tier business school highly preferred

• 7+ years of business experience in strategy consulting, related business analysis, functional line experience within strategy, marketing, finance, operations, or sales analytics with a history of demonstrated business success.

• 3+ years of consulting experience with one of the blue-chip strategy consulting firms (Bain, BCG, McKinsey, etc.) or comparable strategy consulting firm / function.

• Additional industry experience in a consumer-oriented (CPG, retail) company in strategy development, finance, marketing, or other role with strategic content highly preferred.

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.​

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Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see