Internet Field Technician

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

Job Description

Thank you for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

Reporting to the Network Leader, we are seeking dynamic IT Field Technicians to contribute to the development and maintenance of technology for Success Academies. In this role, your duties will include interacting with stakeholders on various stages of the infrastructure lifecycle and collaborating with several vendors to deliver results. You will also be responsible for the deployment and integration of new technologies related to Meraki Networks, and end-user devices such as Apple and Chromebook devices, Canon printers, and Promethean Smartboards.

A successful candidate will have the following qualifications, skills, experience and characteristics:

• At least 3 years of experience working within a corporation or consumer-focused environment, managing vendors and delivering projects. Experience with internet technologies and an understanding of IP networks, DNS, routing, Meraki Wifi and communication protocols.

• Have knowledge of products and technologies related to web performance and the ability to collaborate with MSPs, software engineers, business partners, and other stakeholders.

• The ability to discover and remediate areas of poor Wi-Fi coverage or performance and work to resolve these issues in a timely manner and multitask and manage multiple projects in an efficient manner.    

• Possess a bachelor's or associate degree related to IT networking is required.

• Must have a valid driver’s license, car, and the flexibility to work outside standard hours in case of an outage. Ideal candidates live within commuting distance of the NYC Metropolitan area.

Key responsibilities include:

• In assigned cohort/borough: Monitor network and device performance, diagnose issues, and dispatch to schools as needed.

• Perform routine redundancy tests and liaison with 3rd parties to replace failed hardware, create network diagrams, and search for areas of improvement.

• Help test changes and improvements in each assigned location before and after mass implementation.

• On-site support for events or assessments to support networking issues,  Printers, VC units, computers, chromebooks and mac laptops. 

• Clean and maintain network closets and cabinets. Must be able to physically lift 50 pounds.

• Be willing to travel to other boroughs on an as-needed basis.

Compensation Range

Annual Salary: $75,000.00 - $85,000.00

Exact compensation may vary based on skills and experience.

Already an employee of Success Academies? Please go to your Okta Dashboard> Workday> Applications> Career to apply via our Internal Careers page.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.Learn more about our philosophy, benefits, and team at