Coordinator, Key Accounts

Overview

Join Our Team at Wheels Up

 

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

 

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

 

Role Overview: What You’ll Be Doing

Wheels Up is looking for a world-class Coordinator, Key Accounts in Chamblee, Georgia, to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.

 

The Coordinator, Key Accounts is a key contributor to the company’s goal of retaining our top corporate and individual clients. This position is the front-line communicator with the Company’s most valued customers and, as such, requires the highest level of customer service skills. Due to the smaller and more focused client portfolio, the coordinator is expected to know their clientele extremely well by way of establishing deep relationships and building consistency with this select group. In addition, this position requires a strategic and forward-thinking mindset to support the trip planning associated with our top customers. They are expected to anticipate and mitigate any potential issues for their clients’ trips through extreme attention to detail on every aspect of the trip. The coordinator is the internal/external champion for their clients, aiming to ensure every flight is flawlessly executed.

 

This position is responsible for collaborating with all teams within the MOC and must be able to confidently work in a fast-paced environment while remaining extremely detail-oriented. They must have the ability to prioritize flight disruption communication and be able to pivot quickly from immediate impact and communication to downline impact and mitigation planning.

Responsibilities

Your Key Responsibilities (Essential Functions)

• Build a vast knowledge base of the client through the development of a deep working relationship
  • Construct and maintain robust profiles for each of the top-identified corporate and individual accounts
  • Communicate key information regarding the account to the Account Manager
  • Identify and manage the key decision makers/influencers for each client
  • Be empowered to “surprise and delight” this client base, creating opportunities to exceed expectations
•  Act as the front-line communicator and handler for all trip requests
  • Accept and log trip booking details from the client with 100% accuracy
  • Establish a trip booking confirmation process with every client and deliver trip sheets/itineraries that meet the clients’ confirmation expectations
  • Provide quotes, using a consultative approach, to ensure the client is offered the best aircraft fit and value for their trip
  • Anticipate the clients’ needs for a trip and make suggestions that will lead to an experience that exceeds expectations
  • Provide customers with detailed flight following notifications on all stages of the flight process
  • Ensure all passenger logistics are in order, to include catering and ground transportation
  • Understand the product offered to include aircraft specifications, terms and conditions of the clients’ Agreements, FAR’s and regulations, and how each impact the travel ribbon of the customer
  • Collaborate cross-functionally with operational teams to proactively identify and resolve service disruptions, develop mitigation strategies, and support the communication and implementation of recovery plans for members.
  • Serve as a client liaison during service interruptions or AOG events, taking full ownership of the resolution process with empathy, urgency, and a focus on timely outcomes.
  • Act as a Member advocate during day-of-operations scenarios, ensuring the delivery of clear, professional, and proactive communication that enhances Member satisfaction and trust.
•  Be the strategic planner and champion for all clients within the selected portfolio
  • Pre-plan every flight with an eye on areas of pot