Sr. Product Manager

Arcadia is the global utility data and energy solutions platform, processing ~$35B/year in customer utility bills across 1,000+ enterprise customers. We help organizations manage energy costs, procurement, and sustainability across every stage of the energy management lifecycle.

WHAT WE'RE LOOKING FOR

We are looking for a product leader to define and implement Arcadia's payments strategy — serving as our internal fintech and payments leader. You will own the roadmap for payment optimization, regulatory compliance, and vendor partnerships, driving multi-million dollar improvements in payment economics while building toward a modern, best-in-class payments platform.

WHAT YOU'LL DO

Payment & Treasury Roadmap

• Metrics & Optimization: Define strategy around end-to-end payment metrics (float days, cost per payment, card mix) and own the roadmap to optimize acceptance costs via Level 2/3 metadata, smart routing, and surcharge deployment.
• Core System Roadmap: Drive a compelling multi-quarter roadmap balancing quick wins, platform investments, and longer-horizon innovation bets — with a north star of a modern, optimized fintech system.
• Innovation Scouting: Continuously evaluate emerging payment technologies (RTP, FedNow, open banking APIs, AI-powered reconciliation) and build a pipeline of innovation opportunities into the roadmap.
• Customer Funding: Engage customers to enhance products that ease fund collection, increase float, and deliver low-cost solutions to fund Arcadia's $35B payment throughput.

Risk & Compliance

• Risk & Policy: Serve as product lead for identifying and mitigating regulatory risk in customer funding and payments; partner with Legal/Compliance to define the company's stance on Money Tranfer Licenses (MTLs), Agent of Payee, and Payment Facilitator models.

Fintech Vendor Management & Partnerships

• Vendor & Partner Management: Own commercial relationships with key Payment Service Providers (PSPs) and processors; influence commercial outcomes, hold vendors accountable to SLAs, and incubate strategic fintech partnerships.

WHAT WILL HELP YOU SUCCEED

Must-Haves

• Roadmap Leadership & Innovation: Proven ability to build and drive a multi-quarter product roadmap — balancing quick wins, platform investments, and longer-horizon innovation bets. Comfortable bringing creative problem-solving to ambiguous, high-impact problems.
• Payments Domain Knowledge: Strong working knowledge of payment rails and processing fundamentals (ACH, RTP, FedNow, SWIFT, card networks), with enough familiarity with interchange economics and optimization levers to make informed roadmap decisions.
• Regulatory Expertise: Working knowledge of US payments regulatory concepts (MTLs, Agent of Payee, Payment Facilitator models) and the ability to define risk-mitigation product strategies.
• Vendor & Partner Management: Experience managing relationships with payment processors, PSPs, and technology partners, with the ability to influence commercial outcomes.
• Executive Communication: Ability to produce concise, data-driven memos and presentations on complex financial and regulatory topics.
• Technical Acumen: Ability to engage with engineering on API integrations, data modeling for payments reconciliation, and systems architecture.
• Experience: 7+ years of product management experience, including 3+ years in payments, fintech, or financial services.

Nice-to-Have

• Prior experience in M&A due diligence, corporate development, or strategic consulting focused on payments or billing.

BENEFITS

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year
• 11 annual holidays
• 10 days sick leave
• Up to 3 weeks bereavement leave
• Up to 4 weeks of caregiver leave
• Military leave for eligible services or events
• 2 volunteer days off
• 2 professional development days off
• 10 weeks paid parental bonding leave for all parents and additional medical recovery time for eligible employees
• 75-95% employer cost coverage for medical, dental, and vision benefits for employees and depende

Eliminating carbon footprints, eliminating carbon copies.