Senior Product Manager

 The Senior Product Manager at AvidXchange is responsible for delivering exceptional experiences for our customers by shaping products and processes that drive adoption, reduce friction, and create measurable value. This role combines customer-centric thinking with technical and operational execution, ensuring that both the front-end experience and backend integrations work seamlessly to meet customer needs.

What You’ll Do:

• Own the domain specific strategy.
• Own the end-to-end lifecycle of your product area—from discovery and roadmap planning to delivery and continuous improvement.
• Design and optimize onboarding experiences that accelerate time-to-value and minimize friction for new customers.
• Use data-driven insights to identify conversion barriers, diagnose adoption challenges, and implement strategies that improve engagement and retention.
• Collaborate with engineering, UX, marketing, and customer success teams to deliver features and workflows that balance technical excellence with customer impact.
• Define and communicate product vision, goals, and success metrics to stakeholders.
• Prioritize and resolve customer-impacting issues quickly, coordinating across teams to maintain trust and satisfaction.
• Translate customer feedback and market trends into actionable product enhancements.
• Maintain clear documentation and communication materials to support internal alignment and customer education.

What We’re Looking For:

• Bachelor’s degree in Product Management, Business Administration, Computer Science, or related field.
• 5 years of experience in product management or a closely related role.
• Proven experience designing customer onboarding experiences and improving conversion funnels.
• Strong analytical skills with experience using data to improve adoption and engagement.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience working in cross-functional teams in a fast-paced environment.
• Familiarity with SaaS products and customer success principles; understanding of Accounts Payable workflows is a plus.

 

 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare