Senior Analyst, Order Management

About the opportunity

As a senior analyst, order management, you will be responsible for validating and overseeing the workflow from an executed contract to invoicing for all executed service orders. This role will partner with Deal Desk, Sales, Legal and Collections to oversee that all contracts are validated, provisioned, and invoiced to the customer in an accurate and timely manner. This role will allow you to develop and increase your skill set as you progress your career with Contentful’s support.

What to expect?

• Daily review and validation of executed sales orders and invoice schedule set up and maintenance accurate customer subscriptions including overseeing setup of largest and most complex customer base. 
• Ensure complete and timely accounting set up and provisioning of customer accounts, for initiation of customer services and relaying information to the technical support team.
• Administer and provide manager with confirmation of month end completeness and accuracy checks  are accounted for and all service orders are properly invoiced.
• Develop and implement systems and controls to ensure accuracy and compliance measures are met and completed.
• Drive continuous improvement by identifying opportunities for efficiency and provide manager with recommendations on how to implement process improvements to scale and increase accuracy
• Manage audit support by providing detailed analysis on past service orders and provide process enhancement recommendations to protect our processes from compliance deficiencies.
• Expedite issue management with Deal Desk, Legal and Revenue teams for contract and sales order accuracy to ensure accurate billing/invoicing and timely issue resolution.
• Manage initiatives along with other teams within the quote-to-cash department to enhance end-to-end processes. 
• Ensure all billing operations are running properly and effectively on a daily basis.
• Oversee and review credit memo requests and provide decision point on proper escalations when necessary.
• Provide testing support and provide recommendations on best practices as an integral role in cross-functional system enhancements and other one time projects.
• Support increased workload and additional hours when required (i.e. month/quarter-end).

What you need to be successful?

• 5+ years of progressive billing experience - preferably in a high growth SaaS environment.
• Working experience with Salesforce and Zuora preferred.
• Exceptional communication skills, including the ability to interact with team members across all organization levels, functions and geographies.
• Customer service oriented attitude; start with the customer and work backwards by collaborating with and assisting internal and external customers.
• Business degree - preferably in Accounting, Finance, or Management
• An eye for attention to detail and meticulous attention to accounting details of contracts
• Effective management of your workload and time management to meet deadlines and work both independently and collaboratively.
• Advanced knowledge of Excel and experience with Google Suite.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
• 16 weeks of paid parental leave to care for and focus on your growing family
• Use your personal education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• Use your physical fitness budget to get away from your desk and support your physical wellness
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• New hire office equipment stipend. Get the gear you need to work at your best

This role will need to be conducted in a state in which we are currently registered to do business. 

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Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of compos