Executive Events Director for CCO team

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The CCO Events Manager is a critically important role enabling the CCO to work most effectively with internal and external stakeholders and will serve as the strategic, external events lead and trusted partner to ServiceNow’s Chief Commercial Officer and his leadership team.   
 
This role will be integral to the impact and success of CCO external events and amplify our CCO’s engagement with external customers, partners and peers. This role will help prepare the CCO for major interactions with internal/external stakeholders, including providing strategic approach to events, end-to-end event preparation and follow up, in close collaboration with sales and marketing. 
 
A successful CCO Events Manager is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful and best in class customer engagements for the CCO and extended leadership team. The CCO Events Manager will also provide timely and efficient coordination of ServiceNow global leadership visits to maximize impact and accelerate relationship strength with our key accounts. 
 
This is an exceptional career acceleration opportunity to work closely with leadership including C-Level executives, within ServiceNow and our customers, providing strategic guidance and thought partnership. 

Success in this position requires a proven ability in operational excellence with strong strategic thinking, project management skills, and the ability to influence all levels of the organization.  
 

Responsibilities:  

• Work closely with the key senior leadership within the OCCO to thoughtfully prioritize CCO Events.  

• Understand the priorities of the CCO schedule to maximize the event opportunities 

• Collaborate with GVP – Chief Of Staff to CCO and Customer Advocacy Director to understand the priorities of the CCO schedule to maximize the event opportunities 

• Own the CCO Global External-Facing Events strategy and execution, including Executive Forums, high profile dinners, round tables, and full itinerary programming for global tours 

• Manage on-site event logistics such as event location and room booking, catering, presentation materials, A/V

• Attend external events, drive to milestones, and track, assign, and drive the delivery of clear action items 

• Ensure travel and accommodation booking is coordinated with OCCO EA’s, creating itineraries for global tours  

• Deepen our CCO’s strategic external relationships through exceptional events that WOW our CCO customers, partners and peers 

• Lead, organize, and manage executive-level events in line with pipeline maturity and long-term relationship development priorities 

• Organize and lead all prep sessions for speakers and participants  

• Assign owners, action items, and ensure accurate and on time content delivery from all speakers and event participants 

• Develop key metrics and capture and analyze data to continuously improve the impact of the CCO events, including global tours   

Qualifications