Corporate Project Admissions Director-Acute

Overview

Job Title:  Corporate Project Admissions Director

Location: Remote / Ability to travel to US based Acadia facilities (100% of the role)

 

 

As one of the nation's leaders in treating individuals with co-occurring mood, addiction, eating disorders, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need. To this end, Acadia Healthcare is currently interested in hearing from dynamic, results driven candidates who may be a fit for the Corporate Project Admissions Director position.

 

Why This Role Matters:

The Corporate Project Admissions Director will be supporting and traveling to Acadia admissions departments around the country. The Corporate Project Admissions Director will act as the Admissions Director at facilities that have a vacancy. In addition, this Director will be responsible for identifying gaps in the admissions process, recognizing training needs, and delivering actionable items to the facility admissions directors that support a smooth and efficient admission process for new patients. 

 

Total Rewards

• Competitive salary + bonus eligibility
• Comprehensive benefits: medical, dental, vision
• 401(k) with company match
• Generous PTO package
• Professional growth opportunities unmatched in the industry

 

Responsibilities

 

Who Should Apply:

Existing Admissions/Intake Directors or highly experienced Team Leads / Admissions Staff with previous supervisory experience as part of an acute psychiatric hospital working with those needing mental health and substance abuse services.

 

Job Functions:

• Traveling to Acadia facilities serving as the Project Admissions Director and working front end operations staff ( ~100% of the time will be spent traveling / at Acadia facilities)
• Defining and measuring individual admissions related goals at each facility
• Supporting and training facility admissions departments on how to meet or exceed their facility’s admissions-related performance goals, including ADC, number of admissions, conversion rate, client service productivity and admissions staff engagement
• Coaching and developing facility admissions departments to improve their ability to build and manage an effective, high-performing admissions team
• The development and oversight of admissions-related processes, systems and reporting in accordance with facility needs and company standards and best practices
•  Supporting facility admissions teams with building and maintaining relationships with key stakeholders within and outside the organization including facility management and staff, marketers, Admissions Support Center (ASC) leadership and staff and selected referents
•  Participating in Acadia initiatives to improve admissions capabilities and define standards and best practices across the company

 

 Essential Responsibilities:

 Identify Gaps in the Admissions Process – Assess and recognize gaps and opportunities to improve facility admissions operations and key performance indicators.

• Evaluate facility admission departments’ overall functions via standardized tools
• Utilize corporate and facility telephonic reports to identify and improve admission departments’ call data metrics
• Observe, assess and improve the facility’s preadmissions process from initial contact to time of physical admission. The goal being a lean and efficient process to help as many clients as possible

Improve Admissions day-to-day operations – Provide key support in the improvement of admissions-related processes, systems, and reporting.

• Ensure the facility’s daily/weekly/monthly inquiry volume targets are being met through monitoring of fax, phone webform; initiate outreach to referral sources and the ASC; lead facility Admissions Departments on conducting outbound calls to referents and call backs on old inquiries; and undertake other actions to help generate inquiries as needed. Provide feedback to the Business Development Director regarding service recovery opportunities.
• Ensure the department’s inquiry calls are followed up on in a timely way and are worked to the close with a constant sense of urgency.
• Monitor facility admissions staff productivity and performance (e.g. inquiries per staff, conversion rates, time to close) via CRM and adjust processes, schedule, and workload to ensure the admissions team is meeting customer service and goals.
• Use CRM reports and dashboards, and other data, to monitor progress and identify i