Vice President - North America Surface Transportation Commercial Region

C.H. Robinson, a global Fortune 250 Third Party Logistics company, is seeking a Vice President, North America Surface Transportation (NAST) Commercial Region. Reporting to the Vice President of Customer Success, this role is critical in delivering commercial performance for a multi-billion dollar division. As the VP, you will be responsible for driving customer growth, volume and market share expansion, as well as operational excellence across a defined geographic region. This includes full accountability for a regional portfolio and direct leadership of cross-functional teams spanning commercial operations, revenue management, regional execution, and vertical strategy.

You will be accountable for achieving regional goals tied to customer growth, retention, and financial performance, in support of NAST’s broader commercial strategy. Critical to your success will be establishing a close partnership with other regional vice presidents and shared service partners (e.g., product, finance, and technology) to ensure alignment, consistency, and scalability of priorities across the NAST division.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success.  This is a fulltime onsite role fostering creativity and producing impactful results through face-to-face interactions. 

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Strategic Leadership & Execution

• Develop and implement regional strategies aligned with enterprise objectives

• Lead NAST regional strategy in collaboration with commercial, product, and capacity teams

• Optimize performance across transactional and contractual business models using data-driven insights

• Oversee vertical performance to drive profitability, customer retention, and market differentiation

• Partner with VP peers and shared services to scale best practices and ensure consistency

Operational & Commercial Excellence

• Oversee pricing and margin strategies to drive profitability

• Lead commercial operations strategy, improving seller effectiveness and execution

• Ensure internal systems and playbooks support performance consistency and scalability

• Advance process improvements, enablement programs, and technology solutions

• Drive adoption of scalable operational solutions to enhance customer delivery

Financial Management

• Own regional P&L, including revenue growth, gross margin expansion, and cost management

• Ensure accurate forecasting and financial performance monitoring in partnership with Finance

• Identify cost-reduction opportunities and optimize resource allocation

• Provide financial insights to support profitability and strategic investments

• Align financial goals with enterprise priorities using data-driven metrics

Talent & People Leadership

• Lead senior-level leaders and provide coaching, development, and succession planning

• Cultivate a high-performing, inclusive culture focused on accountability and improvement

• Identify and develop emerging talent to strengthen leadership capabilities

• Ensure HR and enterprise alignment in engagement and retention strategies

• Guide change initiatives and communication strategies for employee adoption

Customer Experience & Growth Enablement

• Align teams and processes to deliver exceptional customer experiences

• Support retention and growth through collaboration on expansion strategies

• Ensure tools and technologies enable consistent, value-driven customer engagement

• Monitor customer health and feedback to drive innovation and continuous improvement

Cross-Functional Collaboration

• Partner with shared service teams to align tools, strategies, and priorities

• Collaborate with VP peers to standardize best practices and customer delivery

• Provide regional insights to shape scalable enterprise solutions

• Engage in planning forums and transformation efforts to address regional needs

• Foster transparency and collective ownership in decision-making

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university

• Minimum 10 years of experience in commercial leadership, surface transportation, logistics, or supply chain

• Minimum 8 years of experience direct people leadership driving