Senior Design Researcher

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.  

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. 

Minimum Qualifications

• 5+ of experience guiding cross functional teams through product inception, launch, and ongoing iteration. Owning all phases of research (i.e. foundational, generative, and evaluative) and building trusting partnerships with stakeholders
• Bachelor’s degree in human-computer interaction (HCI) or social sciences field
• Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate research roadmap, plan, execute, synthesize and share user research for multiple initiatives at once
• Demonstrated ability in presentation and storytelling
• Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders
• Demonstrated expertise in mixed methods research and executing a variety of research methodologies, including field studies, semi-structured interviews, diary studies, usability studies, surveys, focus groups, card sorting and benchmarking.
• Strong communicator, self-starter, strategic thinker, and capable of working in a fast-paced, matrixed corporate environment
• Researchers at Rocket should have a history of researching real products and features

Preferred Qualifications

• 7+ years of experience in user research and/or similar field
• Master’s or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
• Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
• Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
• Understanding of A/B and multi-variate testing
• Demonstrated partnering across various research teams (e.g. Voice of the Customer, Market Research, Analytics, etc.)
• Understanding of the mortgage or financial services industry (fintech)

Job Summary

As a Senior Design Researcher, you'll use mixed research methods to plan and execute studies that drive empathy and understanding of user goals, needs, attitude and behaviors. You'll translate user research findings into insights and design improvements. You'll work closely with the Product and Design teams to ensure research insights are incorporated into product and design decisions. As a champion of the UX research discipline, you'll foster a culture of research and continuous learning across the company. 

Responsibilities

• Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines
• Participate in quarterly planning sessions to represent UX Research and create product-led research roadmaps
• Design and conduct innovative, robust, inclusive studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope
• Gather and synthesize research findings into actionable insights, packaged and delivered in ways that cut through the noise
• Visualize research findings into impactful artifacts such as customer journey maps, Jobs-To-Be-Done, service blueprints and mindsets
• Build strong relationships across business areas and disciplines as an evangelist of UX Research
• Mentor and share best practices with other researchers through dedicated feedback, collaboration and delegation
• This position may