Case Management Supervisor

Description

Applications accepted on an ongoing basis until position is filled. 

Case Management Supervisor-48th Ave

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement. 

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. 

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, as well as an inclusive and welcoming environment for staff, volunteers, and program participants. 

PURPOSE OF POSITION:

A Case Management Supervisor at Catholic Charities: 

• Applies appropriate trauma-informed techniques and standards in program development and service delivery.
• Works collaboratively with Women’s Emergency Shelter Leadership to uphold and implement program vision, goal development, program oversight, and community relationships.
• Model and ensure compliance of all policies, procedures, and best practices.
• Works collaboratively with Women’s Emergency Shelter Associate Director of Participant Success to ensure coordination of staff development and competencies.
• Provides new employees orientation, training, and on-the-job training as outlined by Women’s Emergency Services’ training plans.
• Collects and provides accurate and timely statistical data to meet reporting requirements, goals, and outcomes.
• Provides input for performance measurements, monitors performance measurements, and recommends program or process improvements.
• Maintains professional ties with service and programming providers by ensuring a positive experience while providing services within the shelter.
• Ensure direct reports are performing comprehensive assessments of shelter participants within established guidelines through interviewing, record review, and other appropriate auditing methods.
• Ensure direct reports are appropriately determining the necessary level of intervention by evaluating shelter participant data.
• Ensure direct reports are developing, implementing, and modifying service plans with shelter participants.
• Ensure direct reports are monitoring and assessing shelter participant progress towards identified goals and service plans.
• Ensure direct reports maintain accurate and up-to-date case records and documentation.
• Provide regular auditing to ensure consistency, documentation standards are being met, and service delivery equity.
• If necessary, provide direct case management to individuals during periods of transition to ensure continuity of service delivery within the shelters.
• Provides and models crisis intervention and supportive services to assist shelter participant(s) in reaching their own goals.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• On-call for consultation and intervention after hours and on weekends.
• Provides physical presence at both Smith Road and 48th Avenue shelter locations as determined by the Associate of Participant Success.
• Promotes and adheres to Catholic Charities’ vision, mission, values, and Code of Ethics.
• Models Catholic Charities’ commitment to treating all persons with respect and dignity.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES

• With the support of the Women’s Emergency Shelter Associate Director of Participant Success oversees case management services while providing direct supervision to members of the Case Management Team.
• Acts as a counterpart and secondary contact to other Case Management Supervisor(s), when necessary.
• This role will spend an estimated 75% of allocated time in the shelter for training, coaching, mentoring, project planning and implementation. An estimated 20% of their time engaging with participants, volunteers, and/or on the floor and an estimated 5% engaging with partners, administrative duties, and other assigned tasks.
• Assists with special community outreach/projects.
• Promotes and markets the services to the community.
• Good steward of