(Senior/Middle) System Administrator

<p><strong>Summary</strong></p> <p>Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.</p> <p><strong>Job Description</strong></p> <p>At Aperia, we rely on a dynamic team of IT. We’re seeking a System Administrator who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. This person will have mainly System/Infrastructure responsible. The ideal candidate is also able to support for Network/Security areas and Help Desk tasks if necessary.</p> <p><strong>Core Responsibilities</strong></p> <ul> <li>Manage incident reports, update ticket information, and restore or fulfill IT service requests within operational and service level agreements.</li> <li>Analyze issues, collaborate with stakeholders, and resolve root causes for recurring problems.</li> <li>Create, implement, and document authorized changes, and participate in CAB meetings as needed.</li> <li>Support managed IT services through flexible shift coverage, including on-call and on-site support when required.</li> </ul> <p><strong>Functional Responsibilities </strong></p> <ul> <li>Help keep IT operations running smoothly by following standards, improving processes, and partnering with internal teams.</li> <li>Share knowledge, support training, and contribute to a collaborative, high-accountability team culture.</li> <li>Work with vendors and technical experts during escalations and support smooth service transitions.</li> <li>Jump into projects and team priorities as needed.</li> </ul> <p><strong>Technical Skills</strong></p> <p>You bring strong hands-on systems administration experience, backed by certification or equivalent real-world expertise in enterprise environments, and effective English communication skills.</p> <ul> <li>Cloud and infrastructure<br>•    Technical expertise with Hyper-V, Windows Clustering, Storage area networks (SAN