Knowledge Management Technical Writer / Requirements Manager

Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.

The Knowledge Management Technical Writer / Requirements Manager is responsible for developing, managing, and maintaining comprehensive technical and administrative documentation to support systems development programs and IT processes. Additionally, this person will be responsible for maintaining the system requirements documentation and mapping to test cases and User Stories. As a Technical Writer, this role creates and edits user manuals, standard operating procedures, process documentation, and system guides while ensuring consistency through standardized templates and adherence to organizational branding standards.

The Technical Writer collaborates closely with Subject Matter Experts (SMEs) across various disciplines to gather information, validate content, and document complex IT processes and system workflows in clear, accessible language. This position utilizes desktop publishing tools to create professional, user-friendly documents enhanced with basic graphics, diagrams, and visual aids that effectively communicate complex technical concepts. Key responsibilities include maintaining organized documentation repositories in shared platforms such as SharePoint, implementing proper version control and document lifecycle management, and conducting thorough editorial reviews to ensure grammar, content accuracy, and compliance with organizational standards. The Technical Writer works with Quality Assurance teams to meet compliance requirements and continuously improve documentation processes. This role manages multiple documentation projects simultaneously, tracking progress and deliverables while ensuring timely completion and quality delivery. The Technical Writer also prepares and presents documentation to stakeholders and leadership, supporting review processes and incorporating feedback to enhance content quality and effectiveness. The Knowledge Management Technical Writer plays a critical role in ensuring that technical information is accurately documented, easily accessible, and effectively communicated to support operational excellence and organizational knowledge management initiatives.

Key Responsibilities:

• Requirements capturing and documentation
• Requirements mapping to Test Cases and User Stories
• Working with Test and Product teams to ensure Requirements traceability

Technical Documentation Development

• Draft, develop, and edit comprehensive technical and administrative documentation for systems development programs and IT processes.
• Create and maintain user manuals, standard operating procedures, process documentation, and system guides to support program operations.

Template Design and Management

• Develop, update, and standardize documentation templates to ensure consistency across all program materials.
• Maintain template libraries and ensure adherence to organizational branding and formatting standards.

Content Creation and Visual Design

• Develop basic graphics, diagrams, and visual aids to enhance technical documentation and demonstrate system functionality.
• Utilize desktop publishing tools to create professional, user-friendly documents that effectively communicate complex technical concepts.

Document Management and Version Control

• Maintain organized documentation repositories in shared platforms such as SharePoint, ensuring proper version control and accessibility.
• Implement and oversee document lifecycle management, including archiving, updates, and distribution protocols.

Editorial and Quality Assurance

• Conduct thorough reviews and editing of technical documents for grammar, content accuracy, clarity, and adherence to style guidelines.
• Collaborate with Quality Assurance teams to ensure all technical documentation meets compliance requirements and organizational standards.

Subject Matter Expert Collaboration

• Engage with Subject Matter Experts (SMEs) across various disciplines to gather information, validate content, and ensure techn