Program Case Manager and Intake Specialist

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision of the Director for the Office of Equity and Compliance (OEC), this position is responsible for conducting a full range of moderate to complex, specialized administrative assignments involving the use of sound judgment and discretion on a daily basis in support of the Director as well as investigators. These duties include providing guidance on CSU policies related to discrimination, harassment, retaliation and sexual misconduct, conducting intakes of allegations of concerns, providing supportive measures and case management.  These responsibilities involve having access to confidential information, including grievance responses and preparing, drafting, and processing data, reports, and correspondence relative to investigations.

Intakes/Supportive Measures:

• Conducts intakes of concerns brought by staff, faculty, students, and third parties regarding discrimination, harassment and retaliation, including sexual misconduct reports.
• Triages and conducts preliminary assessment, assignment, and tracking of reports of alleged discrimination and harassment. Prepares initial Notice of Investigation for review by Office leadership.
• Assists with supportive measures, including the provision of campus support resources and referrals to community resources; coordinates interpreting services, assists with accessibility requests; issues no-contact directives and reports violations; assists with academic accommodations; housing accommodations; work accommodations; and manages a caseload of students who require ongoing support with pregnancy and parenting accommodations.  Will assume responsibility of the more routine cases.

Case Management:

• Tracks status of cases, including data entry, to ensure timeline compliance with CSU Nondiscrimination Policy and works with campus investigators to respond timely.  Gathers, manages, and maintains sensitive data including reports, resolutions, outcomes, supportive measures, and education/outreach.  Ensures all case details are documented in case management system. Sends and tracks outreach to reporters, complainants, and respondents.
• As requested by Director, drafts referral letters, memoranda, notices, and related correspondence to all constituencies and reviews, redacts, and prepares file documents for distribution to party requests, as well as external agency requests, such as EEOC, DFEH, and OCR. 

OEC Administrative Support:

• Serves as OEC’s first point of contact for the campus community. Fields and assesses inquiries from the entire CSUN population of nearly 44,000 students, staff and faculty. Responds to reports in a timely manner, enforces duty to report, conducts initial assessment for mandated reporting (Clery and CANRA), and need for immediate implementation of supportive measures.
• Fields and assesses inquiries regarding general information about university policies and procedures pertaining to complaints of discrimination, harassment, and retaliation on the basis of protected status pursuant to CSU Nondiscrimination Policy, Collective Bargaining Agreements (particularly the California Faculty Association CBA), Title II ADA, Title VI, Title VII, Title IX and other related statutes and regulations.  Develop a knowledge base in civil rights law including Title IX, Title VI, Title VII, affirmative action, and equal opportunity laws and regulations.
• Also, fields inquiries regarding investigation appeals policies and procedures, equal employment opportunity, disability accommodations, diversity and inclusion matters, and case status updates.  Applies knowledge of University and CSU policies and procedures in responding to inquiries and conducting research.
• Acts as confidential support to the Director and investigators. Handles calendars, schedules meetings, interviews, and events. Monitors general OEC email inbox, responds and forwards correspondence to the appropriate OEC staff member.  
• Prepares reports, communications, and other materials as requested