Service Desk Analyst, Jr Adv

At Globant, we dream and build Digital Journeys that matter to millions of users. We do that by leveraging engineering, design and innovation with our own industry-leading practices, like our Agile PODs and specialized Studios. We want you to join us in creating these journeys for the biggest clients in financial services, banking, retail, travel, e-commerce and media, revolutionizing and growing their core businesses while helping them (and you!) stay ahead of the curve. 

 

WHAT ARE WE LOOKING FOR:

 

Right now, we are looking for a Service Desk Analyst to join our team at our San Francisco office. 

 

Purpose of Position: 

• Provide user support and customer service on company-supported computers, applications and platforms. Troubleshoot problems and advise on the appropriate action.

 

Job Duties: 

 

• Respond to requests for technical assistance in person, via phone, electronically

• Follow up on all tickets in a timely manner and follow through to resolution. 

• Using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies

• Diagnose and resolve technical hardware and software issues

• Advice user on appropriate action

• Follow standard help desk procedures

• Redirect problems to correct resource

• Identify and escalate situations requiring urgent attention

• Assist other departments with troubleshooting and tech inquiries

 

Requirements:

 

• 3+ years of Service Desk Analyst experience 

•  Monitoring tools

•  Phone support

•  Ticketing system

•  Password reset

•  network operations

•  Mac OS

•  Windows 10 & 11

•  Office 365

•  Jamf

•  Azure

•  Adobe Acrobat

•  iOS devices

•  Android Devices

•  MDM

•  Printers

Technical Skills:

• Mac OS: Intermediate

• Windows 10 & 11: basic

• Linux: Intermediate

• Hardware knowledge: Intermediate

• Software troubleshooting: Intermediate

• Networking: Intermediate

• VPN: Intermediate

• VoIP Telephony: Intermediate

• Cell phones: Advanced

• MDM: Advanced

• MS 365: Advance

• Jamf: Advance

• Azure: Advance

• Cloning and Imaging: Advanced

 

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience(Ex. Certification)

 

Compensation:

 

Globant reasonably expects the annual base compensation for this role to be between $70,000 to $95,000. For US-based employees, benefits include 100% medical, dental, and vision coverage for the employee and a smaller percentage for their dependents; annual discretionary bonuses; 401(k) retirement planning (including company match upon eligibility); paid time off/sick leave; paid holidays; family planning and leave benefits; an opportunity to participate in our employee stock purchase program; life insurance; and short- and long-term disability benefits.