Hyannis Collision Repair Customer Support Rep.

Job DetailsJob Location: Anchor Collision - Hyannis, MA 02601Position Type: Full TimeSalary Range: $20.00 - $25.00 HourlyCollision Customer Support Rep.

Balise is looking for a Customer Service Support Rep. for our busy Collision Center.

Job Responsibilities:

Communicate and work within house & outside Insurance Appraisers
Coordinate repair needs for Collision associates
Update appropriate customer and staff with repair status of vehicles
Daily interaction with customers, appraiser, technicians and managers
Communicate processes to vehicle repair in a timely and effective manner to all customers
Contact appropriate parties for delivery needs
Track production schedule for vehicles and communicate those targets with customers and collision center associates.
Maintain continual industry education to keep up with changes in repair requirements and product knowledge

Environmental & Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds
This position may require up to 0-5% travel

Benefits Include:

Health, dental, life and disability insurance
401(k) with company match
Flexible spending accounts
Paid Time-Off
Qualifications
High School diploma or equivalent
Experience using Microsoft Word & Excel
Ability to comprehend and follow instructions
Basic knowledge of vehicle repair practices
Valid Driver’s license
Ability to interpret work scope from vehicle estimates and work orders