CPC Processor I Customer Support (Phones -Remote)

Overview

Who we are...

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

 

What we offer…

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. 

 

What we need…

CPC Processor I Customer Support to insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

 

Position Highlights 

• Fully remote customer service/call center position taking calls regarding medical records requests
• Full-time, Monday – Friday, 8:30am - 5:00pm CST
• Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance
• Company equipment provided to you (computer, monitor, virtual phone, etc.)
• Tremendous growth opportunities both locally and nationwide

 

What We’re Looking For

• Strong customer service and clerical skills 
• Strong communication skills, flexibility, dependable, organized and self motivated
• Comfortable working in a high-volume production environment
• Medical office experience preferred
• Willingness to learn and grow within Datavant

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
  • Answering release of information related telephone calls and inquiries accurately and timely.
  • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
  • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
  • Follow all department and/or site specific processes and procedures accordingly.
  • Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Qualifications

Requirements:

 

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)  

• Friendly, professional manner of communication. Good customer service skills.

• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.

• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents

• Ability to stay organized while working quickly. Strong attention to detail is also required. 

• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)

• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinat