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Sr. Housing Coordinator
The Opus GroupUnited States, United StatesRemotefull_timeVerifiedPosted 5 Feb 2025
💰 $64,000/yr($55,000/yr – $64,000/yr)
About the role
Position/ Title: Sr. Housing CoordinatorDepartment: Event Technology & Registration Reports to: Sr. Manager or Director Status: Full-Time, Salaried, Exempt WHO WE ARE
OPUS AGENCYOpus Agency is a future-forward full-service Global Events Agency with over 325 team members in the United States and the United Kingdom. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.
Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Amazon, Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Sr. Housing Coordinator, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future. WHAT WE ARE LOOKING FOR The Sr. Housing Coordinator will serve as support for a multitude of events varying from small to large scale. The role is responsible for executing tasks related to the housing process for those attending in person events while collaborating with multiple teams. This includes providing customer service for attendees, strong time management skills, the ability to multi-task, problem solve and work directly with clients and vendors to ensure excellence throughout the event registration and housing cycle. The Sr. Housing Coordinator is responsible for pulling and preparing reports, analyzing data, and supporting onsite registration and housing services during events. This Senior Housing Coordinator is responsible for overseeing and executing tasks that ensure client contacts, event attendees, speakers, and other guests are efficiently and properly provided with accommodations. This position is also responsible for providing reports that forecast and analyze hotel data and for consulting clients on potential attrition and other liabilities. YOU SHOULD HAVE
OPUS AGENCYOpus Agency is a future-forward full-service Global Events Agency with over 325 team members in the United States and the United Kingdom. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.
Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Amazon, Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Sr. Housing Coordinator, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future. WHAT WE ARE LOOKING FOR The Sr. Housing Coordinator will serve as support for a multitude of events varying from small to large scale. The role is responsible for executing tasks related to the housing process for those attending in person events while collaborating with multiple teams. This includes providing customer service for attendees, strong time management skills, the ability to multi-task, problem solve and work directly with clients and vendors to ensure excellence throughout the event registration and housing cycle. The Sr. Housing Coordinator is responsible for pulling and preparing reports, analyzing data, and supporting onsite registration and housing services during events. This Senior Housing Coordinator is responsible for overseeing and executing tasks that ensure client contacts, event attendees, speakers, and other guests are efficiently and properly provided with accommodations. This position is also responsible for providing reports that forecast and analyze hotel data and for consulting clients on potential attrition and other liabilities. YOU SHOULD HAVE
- 2-3+ Years of related working experience and/or training; or equivalent combination of education and experience in project coordination, event registration, group reservations, hospitality or corporate technology projects is highly preferred. Experience with the following tools preferred:
- Customer service platforms: Zendesk, Freshdesk and Help Scout.
- Registration platforms: Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay) and Swoogo
- Housing platforms: Passkey, OnPeak, Lenos, Swoogo, Stova, Rainfocus
- Strong project management skills
- Bachelor's degree from four-year institution is preferred.
- Collaborates and works within a team to support the registration and housing process for small to large scale events
- Effectively communicates between internal teams, clients, attendees, and vendors via phone, email, chat and conference calls
- Coordinates with internal and external event teams by providing written, verbal, and graphical status reports
- Uses Excel and Word efficiently for reports, including pivot tables and other Excel formulas
- Thoroughly completes all projects within goal and budgetary requirements by identifying and utilizing the most efficient methods to execute each project and task.
- Maintains an understanding of all department resources, processes, and tools, and abides by Opus’ operating procedures.
- Attends regular client and internal team meetings
- Is comfortable speaking in front of large groups and must be able to confidently represent Opus Agency in front of clients, vendors and partners
- Provides attendee support via phone and email; and demonstrates exemplary customer service and hospitality skills
- Tracks timelines, reviews websites to confirm they have been bu
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