Retail Services Manager

Description

Are you an experienced leader in the financial sector looking to elevate your career? Atlantic is on a journey to new heights and seeking a seasoned Branch Manager to lead our growth story. If you're a goal-driven professional ready to make a significant impact, we want you to be a part of our dynamic team. At Atlantic, our culture of High Achievement/High Support thrives on open communication and collaboration.

As an integral part of Atlantic, the Retail Services Manager oversees two branches, ensuring the delivery of exceptional member service and maintaining standardized processes. We need a visionary leader to mentor, develop, and inspire a service and sales-oriented team that embodies Atlantic's Member Experience. This pivotal role requires a deep understanding of our products and services, fostering strategic success through nurturing consumer and business relationships. This role will oversee our Westbrook and Saco locations.

Responsibilities:

• Leadership Development: Cultivate a highly effective team with strong communication and motivational leadership. Oversee interviewing, hiring, onboarding, and staff retention.
• Strategic Guidance: Provide strategic leadership to retail staff, ensuring they deliver top-tier service and products aligning with Atlantic’s mission.
• Professional Growth: Drive continuous professional development, holding team members accountable for success and offering consistent coaching.
• Member Experience Excellence: Lead the team in mastering Atlantic’s offerings while identifying unexpressed member needs and ensuring superior experiences.
• Operational Efficiency: Work closely with departments to ensure streamlined efficiency and consistency in operational processes.
• Community Engagement: Actively promote Atlantic by participating in local community events, collaborating with the Commercial team to enhance business relationships.

 Atlantic is an Equal Opportunity Employer  

Requirements

• Five to eight years of similar or related experience.
• Previous leadership experience in financial institutions preferred. 
• Experience overseeing operations and employees at multiple branches ideal.
• Exceptional relationship building, superior communication skills, analytical/problem-solving abilities, and outstanding service skills.
• Sales experience; business development acumen are highly valued.