Security Customer Assurance Manager

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

As a leader within the larger Information Security organization, your mission is to help lead your portion of GRC to the next level of evolution at Datavant, with a focus on delivering high-quality service for our customers.  You have deep expertise in developing and implementing security, audit, and compliance customer-facing programs. You love working cross-functionally with many stakeholders, including internal and external customers, to devise scalable solutions to compliance challenges and obligations. You will join our team in leading the security customer assurance program.

You will:

• Lead a team of security and compliance professionals, responsible for delivering on our customer assurance activities with a focus on customer trust and satisfaction
• Liaise with customers and auditors, articulating control implementation, and describing considerations for applying security and compliance concepts to a technical environment.
• Develop an understanding of regulatory requirements and communicate how Datavant control activities meet customer obligations
• Set and reinforce strategic direction, translate audit and compliance roadmaps for customers, monitor progress, coordinate improvement efforts internally and externally, and assess process-improvement effectiveness
• Work cross-functionally with GTM, Security, Legal, Compliance, Privacy, Product, Engineering, and Operations on customer requests and requirements ensuring customer satisfaction
• Communicate clearly and effectively by establishing frequent modes, cadences, and methods with various stakeholders including executive leadership, customers, and the Board of Directors, ensuring ongoing measurement of effectiveness
• Coach your team, holding them accountable for delivery excellence, continuous improvement, and provide clarity and mentorship on how they will get to the next steps in their careers
• Establish a baseline and publish a monthly NPS for all functions you manage
• Implement mechanisms to handle recurring escalation and persistent challenges
• Challenge the team to devise meaningful ways to measure their success and blockers in each of their functions; then, publish those and use them to make iterative improvements to your program
• Create mechanisms to field and address requests for team support in collaboration with internal and external stakeholders

What you will bring to the table: 

• 5+ years experience in security, compliance, audits, customer assurance, control assessments, or risk management based on security and privacy frameworks, such as SOC 2, ISO 27001, HIPAA, PCI, HITRUST, NIST 800-53, FedRAMP, etc.
• Minimum 3 years successfully leading any GRC team and function or customer-facing role 
• Excellent communicator and mentor with ability to articulate complex compliance and security concepts to diverse audiences
• Detail-oriented and able to handle multiple priorities in a fast-paced environment

Bonus points if:

• One or more industry-recognized security, cloud, or audit professional certifications (e.g., CISA, CISM, CISSP, CCSP, etc.)
• IT security and audit experience in the healthcare industry

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on co