Senior Customer Success Manager - BTP (South Region)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

What you’ll build

 

You will own and grow the end-to-end customer relationship for SAP Business Technology Platform, turning contracts into long-term, measurable platform value. Through hands-on technical guidance, strategic architecture and governance coaching, targeted adoption plans, and cross-functional orchestration, you’ll increase consumption, improve retention, and scale repeatable playbooks across accounts and regions.

 

• End-to-end customer lifecycle ownership from onboarding to renewal, focused on lifetime value and retention.
• Tailored adoption and consumption plans that drive measurable platform usage and revenue growth.
• Solution and architecture workshops, governance frameworks, and re-platforming plans that align BTP to business outcomes.
• Hands-on technical advisement across App Dev, Integration, Process Automation, and AI to remove blockers and accelerate delivery.
• Cross-functional orchestration processes with sales, product, support, partners, and revenue teams to streamline execution and escalation.
• Consumption forecasting and renewal management processes to protect and grow cloud revenue.
• Scalable playbooks, best-practice templates, and regional/global workstreams that raise customer experience quality and operational efficiency.
• Reporting and success metrics that demonstrate business impact and inform continuous improvements.

 

What you bring

 

• 7+ years in the IT industry with experience across software engineering, product/project management, consulting, customer success, or related roles.
• Hands‑on experience with SAP Business Technology Platform across multiple practice areas (App Dev, Process Automation, Integration, AI); hands‑on with SAP Integration, Build, and SAP Business AI preferred.
• Working knowledge of the SAP Cloud portfolio (Cloud ERP and Business Suite) and familiarity with both SAP and non‑SAP PaaS solutions.
• Functional domain awareness (Finance, Supply Chain, HR) to translate BTP strategy into business outcomes.
• Solid understanding of cloud commercial topics: cloud bookings, cloud contracts, consumption analysis, forecasting, and renewal management.
• Strong communication (oral & written), presentation, program management, organizational, and relationship‑building skills.
• Ability to adapt to different business environments and guide customers from technical hands‑on details to architecture strategy and long‑term governance.
• Willingness to travel (up to 30%) and value for in‑person collaboration.

 

Where you belong

 
Join the BTP Customer Success Management team where customer success is the core mission. You’ll work with strategic, cutting‑edge SAP BTP customers and a broad internal and partner ecosystem to drive measurable adoption, retention, and business outcomes. The team culture is collaborative and supportive — a “pay it forward” mentality that values sharing best practices, coaching peers, and entrepreneurial problem-solving. You’ll have opportunities to lead regional and global initiatives, grow professionally, and influence how we scale customer success across accounts and regions.

 

Key elements of your fit

• Collaborative, team-first culture that emphasizes mentorship, knowledge sharing, and coaching.
• High-impact, customer-facing role working with strategic BTP customers and innovative use cases.
• Strong cross‑functional partnership with Sales, Product, Support, Partners, Revenue Ops, and more.
• Room to lead regional/global workstreams and contribute to scalable playbooks and best practices.
• Clear focus on measurable outcomes: adoption, consumption, forecasting, and renewal.
• Opportunity for professional growth,