Director, Client Service

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Job Details

Job Title: Director, Client Service, Media 

Job Location: Hybrid - Atlanta, GA, Boston, MA, Chicago, IL, New York City, NY, Norwalk, CT, Detroit, MI

About the role 

The Director role leads client-facing media effectiveness initiatives, translating business objectives into strategic research designs that measure cross-platform and addressable TV campaign performance. The position combines deep expertise in media with leadership in client service, guiding teams to deliver high-impact insights and innovative solutions. 

Primary Responsibilities 

• Lead teams executing media effectiveness solutions for mid-size accounts, including measurement of cross-platform and addressable TV campaign performance on behalf of brand, agency and advertiser clients. 

• Translate client business objectives into research design, ensuring insights are aligned with our client’s media strategy and goals. 

• Oversee the research design and execution of more complex studies i.e. custom audience analysis, multi-platform brand lift, attribution and ROI. 

• Synthesize complex data into compelling narratives that inform client decision-making and media planning. 

• Champion innovation in media analytics, staying ahead of emerging tools, platforms, and measurement standards. 

• Serve as a consultative strategic advisor to senior client stakeholders, guiding them on campaign planning decisions through evidence-based insights. 

• Confidently delivers high-impact presentations, in-person when possible, on high quality story-driven reports, tailored to client needs and business context. 

• Mentor and develop client service teams, fostering analytical rigor and consultative skills across levels. 

• Drive cross-functional collaboration with media planning, data science, and product teams to deliver integrated solutions. 

• Contribute to determining resource allocation across client accounts, balancing strategic depth with delivery efficiency.