Customer Experience Partner
Charlotte, NC
 

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that our organization reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What We Offer:

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.

• Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.

• Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

In this role, you will:

• Manage and monitor the end-to-end shipment process.

• Coordinate with various stakeholders in shipment process handling.

• Orchestrate the overall flow of an end-to-end shipment.

• Provide value to customers through effective business solutions by leveraging good business knowledge and process understanding.

• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders, ensuring timely resolution and response.

• Maintain a customer-centric approach to help avoid errors and implement preventive measures.

• Identify deviations in processes and proactively communicate them with customers and reporting heads.

• Respond to all inquiries in a timely and accurate manner, escalating issues as defined in SOPs/IOPs.

• Maintain effective and proactive communication by regularly participating in conference calls with clients to enable seamless process flow.

• Collaborate with Key Customer Managers (KCMs) and the commercial team to establish and strengthen customer relationships.

What You Bring:

• Minimum of 2 years experience with Logistics and Supply Chain Management operations from origin and destination.

• Excellent communication skills and the ability to communicate confidently with stakeholders.

• Strong stakeholder management skills and relationship-building abilities.

• Passion for driving closures and providing high-level customer service.

• Sense of urgency, driving issues to closure, and persistence despite obstacles.
   

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.