IT Generalist (Contract)

We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

Pay Rate: $65-75/hr

Main Responsibilities

• Key player in supporting new customer launches and customizations
• Work with the solutions, product and engineering teams in supporting customer SSO, API and eligibility file integrations along with product customizations
• Provides best practices and develops reusable solutions that can be used in future implementations
• Manage multiple project timelines and delivers customer deliverables on time 
• Ensure high forecasting accuracy and consistency
• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for all IT hardware and software
• Cross-departmental collaboration with teams like Human Resources, Sales, and Engineering
• Managing IT communication between headquarters and remote office
• Perform system imaging, application configurations, and security policy enforcements

Preferred Qualifications

• 5+ years of experience managing corporate IT systems in a modern cloud-first environment
• A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization
• Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.
• Experience in support and troubleshooting Mac OS and Chrome OS platforms as well as iOS & Android mobile devices
• Experience supporting a company’s IT with little or no oversight
• Experience managing vendor relationships
• Security and Compliance focused mindset
• BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience

Salary Range $65—$75 USDBe Your Best At Snorkel   Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.   Snorkelers are supported by an amazing team and an amazing set of benefits. For Full-time employees, we offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more — like our workstation setup allowance — on our Careers page.   Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.   We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.