Cage Cashier and Caesars Rewards Representative - Full-Time (Horseshoe LV)

JOB SUMMARY

• The Cage/CR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations.  
• Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated Cage/CR functions.  
• Offer high levels of service to all guests and maintains customer information assuring the highest standards of confidentiality. 
• Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information.  
• Handles Pit fill/credits, Marker/FM accountability, Cashiering Bank accountabilities with ease, and cooperates with team members within the department, as well as with other departments.  
• Must be able to explain and communicate current casino programs and promotions to players.  
• Must be able to execute all functions to include but not limited to: 
• Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
• AF/Discounts
• Title 31 and all other AML regulations
• R/S ticket redemptions
• Answer telephones
• Travelers checks
• Wire transfers
• Casino Credit Applications
• Chip redemptions
• Check Cashing and Credit Card Cash Advance
• Coupon redemption
• Fast Cash redemption
• Numerous bank accountabilities
• Kiosks – Redemption/ATM,CR Card reprint/Promo
• Foreign currency
• Foreign chips
• Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
• Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs.   
• Issues comp. in accordance with department comp and guidelines. 

 

 ESSENTIAL JOB FUNCTIONS:  

• Ensure excellent guest service and demonstrate a sense of urgency while performing duties
• Always present oneself as a credit to the department Serves as Caesars Rewards and customer service role model for other employees.
• Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
• Ability to adapt quickly to rapidly changing business levels.
• Attend department meetings and information sessions. 
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and offers Caesar’s Reward Visa to every guest.
• Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.). 
• Promotes and executes customer promotions flawlessly. 
• Creates and maintains customer accounts ensures data is accurate
• Collaborates with work group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.  
• Ensures integrity and confidentiality of all customer data. 
• Complies with all state, federal and regulatory policies and procedures.

 

QUALIFICATIONS:  

• Must be 21 of age of older
• High School diploma or equivalent preferred
• Computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minute
• Ability to maintain composure and excellent guest relations under all circumstances
• Strong interpersonal and teamwork skills
• Emphasis on well-groomed appearance to ensure and promote positive image.
• Must be able to read, write, speak and understand English.

  

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift. 
• Must be able to stand and walk for long periods. 
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits. 
• Must be able to respond calmly and handle many customer demands in a fast-paced environment. 
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. 
• Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor. 
• Responds to visual and aural cues. 
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder. 
• Must be able to tolerate areas containing second-hand smoke.

 

 

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, req